Intelligent social insurance business consulting system and working method

Abstract

The invention discloses an intelligent social insurance business consulting system and a working method, comprising: a social insurance business consulting server, a social insurance business consulting intelligent terminal, a social insurance business consulting control terminal, and an intelligent terminal tablet computer. The social insurance business consulting server is used to provide the information content of the intelligent social insurance business consulting system, securely access the social insurance business handling system through the interface, push control information, business handling information and social insurance personal service information, and provide performance management and service information at the same time. Evaluation, complaint and questionnaire survey functions; social insurance business consultation intelligent terminal is used to provide interactive touch query function; social insurance business consultation control terminal is used to control the content displayed on the consultation terminal; to reduce the consultation workload of window business operators, so that The consultation content that is repeated every day is completed by the business consultation intelligent terminal, so that the service object can understand the business regulations that are being processed and answer some frequent questions instead of the window staff.

Description

technical field [0001] The invention relates to the field of social insurance consulting services, in particular to an intelligent social insurance business consulting system and working method. Background technique [0002] In recent years, my country's social insurance system has achieved rapid development. There are more and more types of social insurance, the scope of coverage is wider and wider, and the number of service objects has doubled. Handling personnel face a lot of transactional and consulting work every day, with high pressure and low service efficiency; the improvement of the awareness of the rights and interests of the insured people and the enhancement of service awareness, the transparency, convenience, service efficiency and service quality of social insurance handling services Quality puts forward higher requirements. There is an urgent need to innovate the service mode of the business handling window, improve the service efficiency and service quality...

AI Technical Summary

Problems solved by technology

It cannot meet the requirements of transparency, fairness and inclusiveness of social insurance window services; it lacks functions such as synchronous display of business processes and direct playback of set content; in addition, it lacks the ability to interact with service objects, and cannot satisfy the input of service objects during the handling process , selection, confirmation and other process operation requirements

Images