Call realization method and system, virtual special device and calling device

A virtual private, calling device technology, applied in the field of communication of small customer service teams, can solve the problem of inability to meet the calling needs of small customer service teams, and achieve the effect of avoiding missed calls

Inactive Publication Date: 2015-11-25
CHINA UNITED NETWORK COMM GRP CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] At present, for this small customer service team to realize the calling method, only the SIM card bound with the dedicated customer service number can only be inserted into a mobile phone, and the customer service personnel take turns to hold it. In this way, if the holder does not answer To call, other customer service staff can not handle affairs instead
In addition, the current dual-card dual-standby mobile phones cannot completely solve the needs of users, because only one user can insert a SIM card at a time. If the user with the SIM card misses a call, other people cannot handle it for him.
From this point of view, the existing methods of implementing calls cannot meet the calling needs of small customer service teams

Method used

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  • Call realization method and system, virtual special device and calling device
  • Call realization method and system, virtual special device and calling device
  • Call realization method and system, virtual special device and calling device

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Embodiment Construction

[0046] In order to make the purpose, technical solution and advantages of the present invention more clear, the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined arbitrarily with each other.

[0047] figure 1 The flow chart of the method that realizes calling for the present invention, as figure 1 shown, including:

[0048] Step 100: Pre-bind the virtual private number and several bound numbers, and set the priority of the bound numbers.

[0049]In this step, the virtual private number may be a dedicated customer service number of a small customer service team, and the bound number may be a mobile phone number of a team member of the small customer service team.

[0050] In this step, the priority of the bound number can be adjusted, such as adjusting the highes...

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PUM

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Abstract

The invention discloses a call realization method and system, a virtual special device and a calling device. The method comprises the following steps: binding virtual special number and a plurality of binding numbers in advance, and setting priority of the binding numbers; and when the virtual special number is called, selecting and connecting some binding number bound with the virtual special number according to the priority level. According to the method, the calling need of a small-size customer service team is met; any user can realize communication with the customer service team members by merely calling the virtual special number directly; and the problem of call missing is prevented well.

Description

technical field [0001] The invention relates to the communication technology of a small customer service team, in particular to a method and system for realizing calling, a virtual dedicated device and a calling device. Background technique [0002] As we all know, a mobile phone number (MSISDN) is a personal identification, and generally speaking, each SIM card corresponds to a mobile phone number. In real work and life, users sometimes need to add an additional mobile phone number, but it needs to be separated from their usual mobile phone number. For example, a small customer service team of a certain company announces a dedicated customer service mobile phone number to be on duty in real time. Due to long working hours and uncertain call-in times, the team is eager to be able to work in a mobile way regardless of work location. For the application of this small customer service team, the user needs to use the customer service mobile phone number as the called number to...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W4/16H04W88/06
CPCH04W4/16H04W88/06
Inventor 解冰冯立华赵文东
Owner CHINA UNITED NETWORK COMM GRP CO LTD
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