The invention discloses a method, a device and a terminal for answering incoming calls, belonging to the technical field of terminals. The method comprises the following steps: after receiving an incoming call of a caller, a terminal answers the incoming call through an automatic incoming call answering function and communicates with the caller; if an instruction of a phone owner is received during the process of communicating with the caller, the terminal operates according to the instruction of the phone owner; if the instruction of the phone owner is not received during the process of communicating with the caller, the emergency degree of the incoming call is determined according to the communication content, and the terminal operates according to the determined emergency degree. According to the method, the terminal operates according to the determined emergency degree if no instructions of the phone owner are received during the process of communicating with the caller, so that not only the user needs not to afford extra expense, but also no important incoming call is omitted; and moreover if the instructions of the phone owner are received during the process of communicating with the caller, the terminal operates according to the instructions of the phone owner, so that the remote control to the incoming call is realized under the condition that the user cannot or is inconvenient to answer the incoming call.