Two-dimensional-code-based system and method for sending product failure information

Abstract

The invention provides a two-dimensional-code-based system for sending product failure information. The system comprises a product performance detection device, a central processing unit, a failure content storage device, a two-dimensional code generation device, a wireless data transmission device, a user terminal and a management platform. An implementation method of the system comprises the steps that a current using signal of a product to be detected is collected, and when it is determined that the signal is a failure signal, the signal is input to the central processing unit; according to the failure signal, a corresponding failure signal code is obtained, and the failure signal code is input to the two-dimensional code generation device after the failure problem content corresponding to the failure signal code is called; after a corresponding two-dimensional code is generated according to the failure information content, the two-dimensional code is sent to the user terminal and the management platform; the management platform feeds a failure solution back to the user terminal according to the failure information; the user terminal selects a maintenance mode for a product with a failure according to the failure solution.

Description

technical field [0001] The invention relates to a two-dimensional code, in particular to a system and method for sending product failure information based on the two-dimensional code. Background technique [0002] At present, when the product in use fails, because it cannot be repaired, it often leads to the product not being repaired at the first time, and can only choose to buy a new product to replace it, resulting in unnecessary waste. Although there have been devices on the market that can detect the use status of the product and send the detection results, since the information sent is generally based on the content of the collected signal or code, ordinary users cannot compare the sampled signal with the content of the code. In the code, the content of the fault and the solution to the fault can be known immediately; in addition, due to the large capacity of the collected signal or the code, the time of information transmission will also be increased during the trans...

AI Technical Summary

Problems solved by technology

[0002] At present, when the product in use fails, because it cannot be repaired, it often leads to the product not being repaired at the first time, and can only choose to buy a new product to replace it, resulting in unnecessary waste

Although there have been devices on the market that can detect the use status of the product and send the detection results, since the information sent is generally based on the content of the collected signal or code, ordinary users cannot compare the sampled signal with the content of the code. In the code, the content of the fault and the solution to the fault can be known immediately; in addition, due to the large capacity of the collected signal or the code, the time of information transmission will also be increased during the transmission process, and it is impossible for the user to get timely information when the product fails. Know the fault condition

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