A cloud customer service platform based on cloud computing and network video conferencing

Abstract

The invention discloses a cloud customer service platform based on cloud computation and a network video conference. The platform is formed by a client terminal, an enterprise customer service terminal, an enterprise administrator terminal, a platform administrator terminal, a network video conference system, a cloud customer service system and a distributed cloud platform. By using the platform of the invention, problems that existing customer service system construction and operation cost is high and a customer service mode of a customer service system is single are solved. The invention provides a cloud customer service based on software which is the service. Different enterprises can access the cloud customer service platform. The customer service system is constructed in a one key mode, and a lot of resources and funds are not needed to invest for construction. The customer service system provides customer service seats and the enterprises only need to recruit corresponding customer service personnel to provide the customer service. The cloud customer service provided in the invention is cloud seats based on a network video conference technology. The cloud customer service seats provide abundant customer service modes. A client experience is greatly increased, and product consultation and after-sales service quality are improved.

Description

technical field [0001] The invention belongs to the field of cloud computing and network video conferencing, and in particular relates to a cloud customer service platform based on cloud computing and network video conferencing. Background technique [0002] The external service methods of cloud computing technology can be mainly divided into IaaS (Infrastructure as a Service), PaaS (Platform as a Service), and SaaS (Software as a Service). Among them, IaaS and SaaS are relatively mature, while PaaS is under development. The key technologies of cloud computing are mainly virtualization technology, distributed file system technology, distributed relational database technology, distributed lock technology, and cloud security technology. [0003] At present, large enterprises generally build their own call centers or customer service centers to provide after-sales services for their products. For small and micro enterprises, the cost of building a call center or customer serv...

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Problems solved by technology

[0008] In order to meet the needs of enterprises for customer service, the present invention aims to provide a cloud customer service platform based on cloud computing and network video conferencing, which solves the problem of high cost of customer service system construction and operation and maintenance, and also solves the single customer service mode of the customer service system The problem

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