Customer relationship management system and use method therefor

A customer relationship management and customer technology, applied in the field of customer relationship management system, which can solve the problems of single customer information processing and insufficient customer communication.

Inactive Publication Date: 2016-04-13
HANGZHOU GOUJIA NETWORK TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0005] The present invention aims at the shortcomings of the prior art that the customer information processing is too simple and the communication with the customer is not profound, and provides a customer relationship management system and its application method that can process complex customer information and conduct in-depth communication with the customer

Method used

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  • Customer relationship management system and use method therefor
  • Customer relationship management system and use method therefor
  • Customer relationship management system and use method therefor

Examples

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Embodiment 1

[0028] A customer relationship management system and method of use thereof, such as Figure 1 to Figure 2 As shown, it includes customer collection management module 1, customer file management module 2, customer appointment management module 3, customer Nissin management module 4, after-sales service management module 5, and customer complaint management module 6. The information of potential customers is captured on the Internet for sorting, management, and promotion. The customer file management module 2 is used to enter the data of customers who intend to contact, and is used to manage customers and 4S stores for customers who have already initially understood the product. Consultant appointment information; customer daily clearing management module 4 is used to manage orders of 4S shop customers, record the links related to order progress, customer daily cleaning module 4 includes order dispatching, customer tracking, plane communication, and signing of design intention ag...

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Abstract

The invention relates to the field of customer relationship management systems and discloses a customer relationship management system and a use method therefor. The system comprises a customer collection and management module that captures information of potential customers from the internet through a web crawler to perform arrangement and management. According to the system, a prospective customer group is captured, data mining is performed, low-cost advertisement transmission is carried out, interested customer information is re-arranged, and the customers are continuously tracked after placing orders, so that customer orders are ensured to be smoothly obtained; in the aspect of after-sales services, after-sales service requirements also can be proposed through the technology; and the technology performs handling in time by coordinating 4S stores or carriers, so that the satisfaction of the customers can be improved and the customers can be transformed into loyal customers.

Description

technical field [0001] The invention relates to the field of customer relationship management systems, in particular to a customer relationship management system and its usage method. Background technique [0002] The customer relationship management system, referred to as CRM, is essentially a computer management software, which can store and classify the user's customer information, and facilitate the retrieval of customer information. The core of CRM (customer relationship management system) is to retain existing customers, improve customer satisfaction, and convert customers into loyal customers. Due to the electronic data characteristics of computer software, it brings many remarkable conveniences to users, and is rapidly popularized and applied. [0003] With the continuous progress of society, people are no longer satisfied with knowing the name and contact method of the other party in various communication, especially business communication, etc., and often hope to ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02
CPCG06Q30/0201
Inventor 陈大波李继槐方运健
Owner HANGZHOU GOUJIA NETWORK TECH CO LTD
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