Multi-channel investigation method and system

Abstract

The invention discloses a multi-channel investigation method and is applied to a multi-channel investigation system. The system comprises a background server and at least two investigation terminals connected with the background server. The multi-channel investigation method comprises the following steps: the background server configuring an investigation theme and problem content to generate an investigation questionnaire; the background server, according to a preset rule, pushing the investigation questionnaire to the corresponding investigation terminal; the investigation terminals feeding an investigation result to the background server; the background server acquiring and identifying the investigation result; and the background server generating a statistical list. According to the invention, integration of multi-channel investigation modes is realized, the background server pushes the investigation questionnaire to the corresponding investigation terminals according to the preset rule, and a client can select a proper investigation terminal according to his own condition, such that the investigation efficiency is improved, the investigation cost is decreased, and client experience is improved. The invention further discloses a multi-channel investigation system.

Description

technical field [0001] The invention relates to the technical field of data processing, in particular to a multi-channel investigation method and system. Background technique [0002] At present, manual telephones are mainly used to conduct questionnaire surveys and return visits to customers. Since customer service personnel may initiate calls to customers at inappropriate times (for example, customers are in a meeting or driving), such calls will be identified as harassment calls by customers, which greatly affects the investigation efficiency of financial institutions and customer experience. With the development of network technology, WeChat, WAP, APP and other application methods have also begun to be used in questionnaire surveys, return visits and other fields. However, these methods have not been combined at present, resulting in a single survey method that cannot meet the needs of different customers on different occasions. Contents of the invention [0003] The ...

AI Technical Summary

Problems solved by technology

Since customer service personnel may initiate calls to customers at inappropriate times (for example, customers are in a meeting or driving), such calls will be identified as harassment calls by customers, which will greatly affect the investigation efficiency of financial institutions and customer experience

With the development of network technology, WeChat, WAP, APP and other application methods have also begun to be used in questionnaire surveys, return visits and other fields, but these methods have not been combined at present, resulting in a single survey method that cannot meet the needs of different customers and occasions

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