The invention discloses an intelligent customer service cross-project experience migration method in combination with migration learning. The method comprises the following steps: S1, generating a source project
feature set; s2, generating a source project optimization model containing a shared feature layer; s3, performing
global optimization on shared feature layer parameters in the source project optimization model through
Bayesian optimization; s4, generating an optimized target project
feature set; s5, constructing a target project model; s6, performing
fine tuning training on the target project model; s7, performing
semantic consistency evaluation, response accuracy evaluation and
business logic matching degree evaluation on the fine-tuned target project model on the target project
data set; and S8, deploying the target project model passing the performance
verification to a target project intelligent customer
service system. According to the method, efficient deployment of the cross-project intelligent customer
service system is realized, the migration efficiency and the
service quality of the model are remarkably improved, and the method can be widely applied to intelligent customer service scenes of multiple industries.