The invention discloses an artificial intelligence call center system, comprising a communication network, an artificial intelligence server, an AI agent for performing incoming and outgoing call tasks, a manual agent, an intelligent quality inspection management system for performing a quality inspection task, and an intelligent management background CRM for performing data mining and analysis, wherein the communication network is connected with a user terminal and the artificial intelligence server, the artificial intelligence server is used for accessing the data in the communication network, the AI agent is used for performing the incoming and outgoing call tasks, the manual agent is used for performing a call request that cannot be processed by the AI agent, the intelligent quality inspection management system comprises a quality inspection rule management module and a quality inspection result management module, and the intelligent management background CRM serves as a carrier ofthe call data and a processing analyzer. The artificial intelligence call center system disclosed by the invention solves the problems of low calling, screening and service efficiency, increasing labor cost, difficulty of managing large-scale artificial agents, difficulty in mass call recording quality inspection and insufficient user data mining of the existing call centers.