Artificial intelligence call center system

A technology of artificial intelligence and call center, which is applied in the field of artificial intelligence and communication, can solve the problems of management difficulties of a large number of artificial seats, increase of labor cost, low service efficiency, etc. The effect of market decisions

Inactive Publication Date: 2018-12-07
浙江百应科技有限公司
View PDF11 Cites 34 Cited by
  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to solve the problems of low call, screening and service efficiency in existing call centers, increasing labor costs, difficult management of a large number of arti

Method used

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
View more

Image

Smart Image Click on the blue labels to locate them in the text.
Viewing Examples
Smart Image
  • Artificial intelligence call center system
  • Artificial intelligence call center system
  • Artificial intelligence call center system

Examples

Experimental program
Comparison scheme
Effect test

Example Embodiment

[0034] Example: Attached Figure 1-6 As shown, an artificial intelligence call center system includes a communication network 1, an artificial intelligence server 2, an AI agent 4 that performs incoming and outgoing tasks, an artificial agent 5, an intelligent quality inspection management system 6 that performs quality inspection tasks, and execution data The intelligent management background CRM3 for mining and analysis. The communication network 1 connects the user terminal and the artificial intelligence server 2. The artificial intelligence server 2 is used to access data in the communication network 1, and the AI ​​agent 4 is used to perform call outgoing and For call-in tasks, the artificial agent 5 is used to execute call requests that the AI ​​agent 4 cannot handle. The intelligent quality inspection management system 6 includes a quality inspection rule management module 13 and a quality inspection result management module 12. The intelligent management The back-end C...

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

PUM

No PUM Login to view more

Abstract

The invention discloses an artificial intelligence call center system, comprising a communication network, an artificial intelligence server, an AI agent for performing incoming and outgoing call tasks, a manual agent, an intelligent quality inspection management system for performing a quality inspection task, and an intelligent management background CRM for performing data mining and analysis, wherein the communication network is connected with a user terminal and the artificial intelligence server, the artificial intelligence server is used for accessing the data in the communication network, the AI agent is used for performing the incoming and outgoing call tasks, the manual agent is used for performing a call request that cannot be processed by the AI agent, the intelligent quality inspection management system comprises a quality inspection rule management module and a quality inspection result management module, and the intelligent management background CRM serves as a carrier ofthe call data and a processing analyzer. The artificial intelligence call center system disclosed by the invention solves the problems of low calling, screening and service efficiency, increasing labor cost, difficulty of managing large-scale artificial agents, difficulty in mass call recording quality inspection and insufficient user data mining of the existing call centers.

Description

technical field [0001] The invention relates to the fields of artificial intelligence and communication, in particular to an artificial intelligence call center system. Background technique [0002] As an invisible service window for enterprises and user terminals to maintain close contact, call centers play an increasingly important role in product promotion, product sales, technical support, after-sales service, consultation and complaints, etc. play an increasingly important role. A call center refers to an operating place that makes full use of modern communication and computer technology and can automatically and flexibly handle a large number of different incoming and outgoing calls and services. With the rapid development of computer technology and communication technology, such as the introduction of technologies such as CTI (Computer Telephony Integration), IVR (Interactive Voice Response), ACD (Automatic Call Distribution System) and other technologies, the call c...

Claims

the structure of the environmentally friendly knitted fabric provided by the present invention; figure 2 Flow chart of the yarn wrapping machine for environmentally friendly knitted fabrics and storage devices; image 3 Is the parameter map of the yarn covering machine
Login to view more

Application Information

Patent Timeline
no application Login to view more
IPC IPC(8): H04M3/51H04M3/527
CPCH04M3/5166H04M3/5175H04M3/527H04M2203/357H04M2203/403
Inventor 王磊
Owner 浙江百应科技有限公司
Who we serve
  • R&D Engineer
  • R&D Manager
  • IP Professional
Why Eureka
  • Industry Leading Data Capabilities
  • Powerful AI technology
  • Patent DNA Extraction
Social media
Try Eureka
PatSnap group products

Browse by: Latest US Patents, China's latest patents, Technical Efficacy Thesaurus, Application Domain, Technology Topic.

© 2024 PatSnap. All rights reserved.Legal|Privacy policy|Modern Slavery Act Transparency Statement|Sitemap