Artificial intelligence call center system

A technology of artificial intelligence and call center, which is applied in the field of artificial intelligence and communication, can solve the problems of management difficulties of a large number of artificial seats, increase of labor cost, low service efficiency, etc. The effect of market decisions
CN108965620AInactive Publication Date: 2018-12-07浙江百应科技有限公司
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Patent Information

Authority / Receiving Office
CN · China
Current Assignee / Owner
浙江百应科技有限公司
Publication Date
2018-12-07
Estimated Expiration
Not applicable · inactive patent

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Abstract

The invention discloses an artificial intelligence call center system, comprising a communication network, an artificial intelligence server, an AI agent for performing incoming and outgoing call tasks, a manual agent, an intelligent quality inspection management system for performing a quality inspection task, and an intelligent management background CRM for performing data mining and analysis, wherein the communication network is connected with a user terminal and the artificial intelligence server, the artificial intelligence server is used for accessing the data in the communication network, the AI agent is used for performing the incoming and outgoing call tasks, the manual agent is used for performing a call request that cannot be processed by the AI agent, the intelligent quality inspection management system comprises a quality inspection rule management module and a quality inspection result management module, and the intelligent management background CRM serves as a carrier ofthe call data and a processing analyzer. The artificial intelligence call center system disclosed by the invention solves the problems of low calling, screening and service efficiency, increasing labor cost, difficulty of managing large-scale artificial agents, difficulty in mass call recording quality inspection and insufficient user data mining of the existing call centers.
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Description

technical field

[0001] The invention relates to the fields of artificial intelligence and communication, in particular to an artificial intelligence call center system. Background technique

[0002] As an invisible service window for enterprises and user terminals to maintain close contact, call centers play an increasingly important role in product promotion, product sales, technical support, after-sales service, consultation and complaints, etc. play an increasingly important role. A call center refers to an operating place that makes full use of modern communication and computer technology and can automatically and flexibly handle a large number of different incoming and outgoing calls and services. With the rapid development of computer technology and communication technology, such as the introduction of technologies such as CTI (Computer Telephony Integration), IVR (Interactive Voice Response), ACD (Automatic Call Distribution System) and other technologies, the call c...

Claims

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