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Method for rapidly integrating cloud calling capabilities in iOS platform

An implementation method and cloud calling technology, applied in the field of information services, can solve the problems of high development cost, poor controllability, and low efficiency, and achieve the effect of reducing development cost

Inactive Publication Date: 2016-07-27
GUANGDONG ESHORE TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

This approach has low efficiency, high development costs, and poor controllability

Method used

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  • Method for rapidly integrating cloud calling capabilities in iOS platform

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Embodiment Construction

[0015] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0016] The present invention encapsulates the CTI on the seat side of the cloud call center and defines a unified interface mode. The call center system for the iOS platform can quickly obtain the call connection product or platform, and can conveniently realize the call service to the iOS platform. integrated.

[0017] The method process of the present invention is as figure 1 As shown, the specific implementation is as follows:

[0018] 1. First, based on the C...

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Abstract

The invention discloses a method for realizing rapid integration of cloud call capabilities in an iOS platform. The method first develops an interface with a call connection function based on a CTI platform; secondly, uses a Gossip library to realize page registration and use in an iOS static library, and Interact with the CTI through the Gossip library to enable the normal communication of the call connection function and realize the call of the interface; define the method and event of each connection function in Objective-C again, and add the interface called by the third-party application in the method and event ; Then the business system provides an interface for receiving and transmitting call information, and processes the call information in the system to provide related capability interfaces; finally, provide the static library of the packaged interface to the iOS application to realize the call capability Quick integration. Through the invention, the cloud call capability can be quickly integrated on the service system, and the development speed is fast and the controllability is high.

Description

technical field [0001] The invention relates to the technical field of information services, in particular to a method for realizing rapid integration of cloud calling capabilities in an iOS platform. Background technique [0002] The call center is a customer care center built around customers using CTI computer-telephony integration technology; externally, it provides multiple access methods such as voice, data, fax, video, Internet, and mobile; internally, it contacts customer databases and various departmental resources. [0003] At present, due to the diversification of services, in order to realize the call service integration of other heterogeneous platforms, in practical applications, the general practice is to integrate the code of the service system to realize the call capability. Such an approach has low efficiency, high development cost, and poor controllability. Contents of the invention [0004] The purpose of the present invention is to overcome the defect...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04L29/08H04M3/42H04M3/51
CPCH04M3/5141H04L67/34H04M3/4217
Inventor 利有荣曹露露黄正华
Owner GUANGDONG ESHORE TECH
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