Commodity and service online ordering and management Internet platform

Abstract

The invention aims at providing a commodity and service online ordering and management Internet platform, and the platform comprises a merchant terminal which is used by a merchant for publishing store information, commodity specific information and special offer information, displaying and processing an order; a customer terminal which is used by a customer for meeting a commodity ordering request, and generating an order; and a platform terminal which is used by the merchant for storing, displaying and storing of store information, commodity information and special offer information, displaying the order, storing and tracking the order processing operation of the merchant, supervising and guaranteeing the execution process of the order. The advantages of the platform are that the customer can directly order the commodity and service, published by the merchant of a real store, on the platform, such as a room number and a license plate number, and can order the needed commodity and service at any time; The merchant can directly display and process the order of the customer through the platform. The platform achieves the direct communication between the customer and the merchant, reduces the agent link, reduces the operation cost for the merchant, and brings more benefits to the customer.

Description

technical field [0001] The invention relates to the field of computer network applications, in particular to an Internet platform for online ordering and management of commodities and services. Background technique [0002] At present, in the hotel accommodation industry, the existing online room reservation platform can provide people with reservation services. Customers can search through the webpage or mobile client APP according to information such as city area, date, keywords and business classification, and then they can find The corresponding merchants use the online booking platform to realize the booking service. However, the existing online booking platforms are all third-party agents, and customers can only view the general information provided by the merchants on them, and cannot obtain detailed information about the room such as room number and environment. In addition, the existing third-party agents usually have the right to set up and operate the transmissio...

AI Technical Summary

Problems solved by technology

However, the existing online booking platforms are all third-party agents. Customers can only view the general information provided by the merchants on them, and cannot obtain detailed information about the rooms such as room number and environment.

In addition, the existing third-party agents usually have the right to set up and operate the transmission of information between customers and hotels, resulting in the restriction and interference of communication between customers and hotels, the two parties cannot achieve real-time and direct communication, and the communication process is prone to failure. Missing and incorrect information, delays

In addition, the customer reservation requests sent by the online booking platform under this agency mechanism to the merchants cannot fully reflect the real needs of customers, resulting in an increased probability of disputes and frictions between customers and hotels due to dissatisfaction with service quality in the consumption process.

[0003] For catering, entertainment and consumer industries, such as restaurants, KTV, bars, coffee shops and tea houses, etc., there is no online reservation platform that can provide reservation services for specific table numbers and private room numbers, which cannot meet the diversification of customers conveniently and quickly Reservation needs

For the car rental industry, there is no online booking platform that can provide precise booking services for specific license plate numbers

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