Multi-channel queuing method and system for number calling devices and bank outlets

A queuing server and queue technology, applied in the field of bank outlets, can solve problems affecting the normal and orderly handling of outlet business, and achieve the effect of solving single-point problems

Active Publication Date: 2017-02-01
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, at present, outlets are generally only equipped with one queuing machine, whether it is taking a number or calling a number, it is completed by the queuing machine. Once a hardware failure occurs, it will seriously affect the normal and orderly handling of the outlet business.

Method used

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  • Multi-channel queuing method and system for number calling devices and bank outlets
  • Multi-channel queuing method and system for number calling devices and bank outlets
  • Multi-channel queuing method and system for number calling devices and bank outlets

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Embodiment Construction

[0030] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0031] Those skilled in the art know that the embodiments of the present invention can be realized as a system, device, system, method or computer program product. Therefore, the present disclosure may be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0032] The principle and spirit of the present invention will be explained in detail below with...

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PUM

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Abstract

The invention provides a multi-channel queuing method and system for number calling devices and bank outlets, and relates to the technical field of bank outlets. The method comprises the following steps: generating the queue number of a queue according to fetched number information by a queuing server; determining number information according to requesting information and a preset number calling strategy by the queuing server; collecting number calling information by a number calling device, wherein the number calling information is generated by a counter terminal according to the number information; and generating driving information according to the number calling information by the number calling device, sending the driving information to a number calling terminal, and carrying out business processing through a business processor. The number fetching function and number calling function of a queuing machine in the prior art are separated to carry out separated management, so that the influence on normal ordered outlet business handling when the queuing machine in the prior art breaks down is reduced.

Description

technical field [0001] The present invention relates to the technical field of bank outlets, in particular to the business scheduling technology of bank outlets, and specifically relates to a calling device, a multi-channel queuing method and system for bank outlets. Background technique [0002] This section is intended to provide a background or context for implementations of the invention that are recited in the claims. The descriptions herein are not admitted to be prior art by inclusion in this section. [0003] At present, customers generally need to queue up to handle business at bank outlets. Queuing systems in the prior art such as figure 1 As shown, the specific process is as follows: take the number on the queuing machine at the outlet, obtain a receipt with the queuing number printed on it, and wait for the number to be called; when the teller is free, use the counter terminal to initiate a request to call the next number to the queuing machine After the queui...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G07C11/00G07C9/00
CPCG07C9/20G07C11/00G07C2011/04
Inventor 和文锋程中杨皓洪伙彪
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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