System for performing patient experience and evaluation and optimizing service based on big data

Abstract

The invention provides a system for performing patient experience and evaluation and optimizing service based on big data. The system comprises a patient basic data acquisition module, a data classifying and sampling module and an evaluation index analysis module, wherein the patient basic data acquisition module is used for a patient to register identity information account number, evaluating themedical condition of a hospital item by item after checking and verifying the identity information, collecting a plurality of patient evaluation data and forming a big data acquisition base; the dataclassifying and sampling module is used for the patient to score each evaluation section, performing classifying operation on data through a data cleansing and classifying mode and removing invalid score data after data classification; the classified data is hospitalizing experience score, outpatient service experience score, emergency treatment experience score, hospital discharge comprehensivescore and later maintenance score; and the evaluation index analysis module is used for different patients to experience different departments in the hospitalizing period of the patient, performing score operation on the hospital departments, classifying the evaluated scores according to the department and transmitting to an analysis data optimization recommendation module.

Description

technical field [0001] The invention relates to the field of computer big data analysis, in particular to a patient experience evaluation and optimization service system based on big data. Background technique [0002] As people continue to pay attention to health, when sick patients find that their physical condition is abnormal, they must go to the hospital for a comprehensive examination. The relationship between doctors and patients is undergoing subtle changes. In this subtle change, patients hope to get more Good medical service, enjoy physical and mental pleasure, due to the increasingly fierce competition, the hospital also needs to continuously improve its own services, but the patient and the hospital have not yet established an effective communication mechanism, resulting in tension between doctors and patients, Patients face various types of hospitals and lack the objective basis to choose, so they are at a loss. At the same time, hospitals have no way of knowing...

AI Technical Summary

Problems solved by technology

[0002] As people continue to pay attention to health, when sick patients find that their physical condition is abnormal, they must go to the hospital for a comprehensive examination. The relationship between doctors and patients is undergoing subtle changes. In this subtle change, patients hope to get more Good medical service, enjoy physical and mental pleasure, due to the increasingly fierce competition, the hospital also needs to continuously improve its own services, but the patient and the hospital have not yet established an effective communication mechanism, resulting in tension between doctors and patients, Patients face various types of hospitals and lack the objective basis to choose, so they are at a loss. At the same time, hospitals have no way of knowing the links that they need to improve. In the existing technology, some rough evaluation data are obtained through certain simple inductive calculations, which cannot bring patients. More accurate medical judgment and check-in experience

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