Dynamic routing control method and device, computer equipment and storage medium

A control method and routing technology, applied in the field of mobile communications, can solve the problems of IVR product upgrades prone to failure, pilots for experiencing new services cannot be switched arbitrarily, and a single routing scheme.

Active Publication Date: 2018-08-17
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0005] This application provides a dynamic routing control method, device, computer equipment, and storage medium, aiming to solve the problem that the routing scheme in the prior art is relatively single, the tr

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  • Dynamic routing control method and device, computer equipment and storage medium
  • Dynamic routing control method and device, computer equipment and storage medium
  • Dynamic routing control method and device, computer equipment and storage medium

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Embodiment Construction

[0025] The following will clearly and completely describe the technical solutions in the embodiments of the present application with reference to the drawings in the embodiments of the present application. Obviously, the described embodiments are part of the embodiments of the present application, not all of them. Based on the embodiments in this application, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the scope of protection of this application.

[0026] It should be understood that when used in this specification and the appended claims, the terms "comprising" and "comprises" indicate the presence of described features, integers, steps, operations, elements and / or components, but do not exclude one or Presence or addition of multiple other features, integers, steps, operations, elements, components and / or collections thereof.

[0027] It should also be understood that the terminology used in the specificati...

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Abstract

The embodiment of the application discloses a dynamic routing control method and device, computer equipment and a storage medium. The method includes the following steps: acquiring pre-configured incoming line parameter information, and storing the incoming line parameter information to a specified area; if an incoming call request is detected, acquiring an incoming call incoming line value corresponding to the incoming call request; and if determining that the incoming call incoming line value is a valid value according to the incoming line parameter information, performing line incoming correspondingly according to the incoming call incoming line value to further acquire a voice service. According to the method, the purpose of performing line incoming correspondingly according to the incoming call incoming line value to further acquire the voice service can be achieved, the incoming line parameter information matched with the incoming call incoming line value can be modified and configured in real time, the operation does not require a reboot and takes effect immediately, and the matching between incoming data and outlet data can be ensured.

Description

technical field [0001] The present application relates to the technical field of mobile communication, and in particular to a dynamic routing control method, device, computer equipment and storage medium. Background technique [0002] IVR (Interactive Voice Response, interactive voice response service) is widely used in the field of customer service, covering functions such as business processing, processed business inquiries, business introductions, etc., providing users with convenient and fast self-service. [0003] Routing scheme means that when a new service version is introduced, the previous version usually needs to be maintained until all clients have transitioned to the new service. This is especially important if the service is a long-running process that takes days, weeks, or even months to complete. Typically, this requires implementing a new endpoint address for the new service, while maintaining the previous version's original endpoint. [0004] However, the ...

Claims

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Application Information

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IPC IPC(8): H04M3/493H04L29/08
CPCH04M3/493H04L67/63H04L67/34H04M3/42136
Inventor 李培彬彭小明周俊琨
Owner PING AN TECH (SHENZHEN) CO LTD
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