Return management method

Abstract

A return management method is disclosed. A non-deletable return voucher data storage module, a data submission module and an analysis control module are disposed in an electronic information product;a return agreement and return voucher data agreed by both a seller and a consumer are reliably managed and effectively utilized, so that the product use process of the user and return voucher management control are closely combined; during a probation period, even if the product has no quality problems, as long as the user does not achieve an expected result, a return request can be easily submitted; and after the user requests the return, the product function can no longer be used by the user. The invention also proposes a return management system based on the method and a network. The methodand system enable a product purchaser to prevent the risk of purchasing the product without the use effect; and the technical solution adopted in the aspects of trial condition control, product function return management and return processing can prevent the abuse of the return right and cause damage to the seller.

Description

technical field [0001] The invention relates to a return management method. Background technique [0002] After the existing traditional electronic information products are sold to consumers, if there are quality problems, the manufacturer and seller are obliged to fulfill the obligations of return, exchange or repair according to the most basic requirements of the national three guarantees regulations. The national policy also clearly encourages sellers and producers to formulate the Three Guarantees commitment that is more conducive to safeguarding the legitimate rights and interests of consumers and is stricter than the national regulations. [0003] Some companies that value improving competitiveness by strengthening after-sales service and protecting the interests of users often formulate corporate policies that are stricter than those required by the state in terms of after-sales warranty for high-quality products. However, on the issue of returning goods, because ret...

AI Technical Summary

Problems solved by technology

However, the existing electronic information product return processing methods do not take into account the characteristics of the electronic information product itself, fully consider the relevant issues that consumers can ask for an effective return request at any time when the product is not effective, and also It is difficult to ensure that consumers do not abuse this return right