E-government self-service machine capable of achieving bidirectional delivery and providing convenience for people and dealing method

Abstract

The invention relates to an e-government self-service machine capable of achieving bidirectional delivery and providing convenience for people and a dealing method. The self-service machine includes an operation screen, a mail transceiver box including multiple box grids, an identifying device and the like. Through the self-service machine and the method, users can deal with government business, submit data, receive mails and the like by themselves. According to the self-service machine and the dealing method, the mail transceiver box with a bidirectional delivery function is added creatively,the government service dealing process is greatly simplified, the dealing time of the users is saved, and the purpose of providing convenience for people is truly achieved.

Description

technical field [0001] The invention relates to a self-service machine, in particular to an e-government convenience self-service machine capable of two-way delivery and a self-service handling method. Background technique [0002] With the development of the economy, the demand for government services and public services is also growing rapidly. Traditional government services usually use open windows, and citizens line up to handle them one by one. This kind of government service is inefficient and takes up a lot of time for citizens and staff. With the rapid development of information technology, the use of self-service terminals has covered all walks of life, and the existence of self-service terminals has greatly facilitated people's travel and services. In recent years, various e-government self-service terminals have appeared. This kind of self-service terminal can simplify some simple and repetitive processes in the process of government service, and can indeed impr...

AI Technical Summary

Problems solved by technology

However, the functions of the self-service terminals currently on the market are relatively single, and can only replace those simple and repetitive processes, and cannot realize the whole process of self-service, and after the user operation is completed, it takes several days for the staff to complete the material processing before Go to the window to pick up the item once, and the pick-up is limited to working days, which wastes a lot of time and makes the government service process lengthy

In addition, for government affairs and public service industries, some forms and documents often need to be filled in according to standard specifications. This kind of self-service terminal cannot play a good role in guiding customers, and it is prone to filling errors and wasting time.

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