Call management and control method and system, computer device, and storage medium of computer device

A management and control system, computer program technology, applied in the direction of automatic exchange, telephone communication, electrical components, etc., can solve problems such as customer harassment

Inactive Publication Date: 2019-01-18
PING AN TECH (SHENZHEN) CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] In the current sales process, the agents are eager to sell, often ignore the customer's feelings, call the customer's mobile phone continuously, harass the customer, and even cause the customer to complain to the agent
[0004] How to prevent agents from frequently calling customers' mobile phones to harass customers is the main technical problem currently facing the industry

Method used

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  • Call management and control method and system, computer device, and storage medium of computer device
  • Call management and control method and system, computer device, and storage medium of computer device
  • Call management and control method and system, computer device, and storage medium of computer device

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Embodiment Construction

[0049] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0050] Terms used in the embodiments of the present invention are only for the purpose of describing specific embodiments, and are not intended to limit the present invention. As used in the embodiments of the present invention and the appended claims, the singular forms "a", "said" and "the" are also intended to include the plural forms unle...

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Abstract

The embodiment of the invention provides a call management and control method and system, a computer device and a storage medium of the computer device, relates to the technical field of mobile communication, and is used for controlling a seat to avoid causing harassment to customers. The method includes the steps: obtaining the number of unconnected times and the number of valid dialing times when an agent performs an outbound call to a target client; determining whether the number of unconnected times reaches a first threshold value or not; determining whether the number of valid dialing times reaches a second threshold or not; preventing the agent from making an outgoing call to the target client within a valid duration when the number of unconnected times reaches the first threshold, and/or the number of valid dialing times reaches the second threshold. The above call management method can prevent the agent from selling products to the same customer continuously for the sake of hisown sales performance, thereby avoiding harassment to the customer and making the customer have a good experience.

Description

technical field [0001] The present invention relates to the technical field of mobile communication, in particular to a call management and control method, system, computer equipment and storage medium thereof. Background technique [0002] With the continuous development of mobile communication technology, mobile communication has become the most widely used communication method for users, especially as a communication method for daily life and business affairs, it occupies an important position in the life of mobile users, and relying on the value-added of mobile communication The business has grown accordingly. Common value-added services include the use of mobile phones for marketing and so on. [0003] In the current sales process, the agents are eager to sell, often ignore the customer's feelings, call the customer's mobile phone continuously, harass the customer, and even cause the customer to complain to the agent. [0004] How to prevent agents from frequently cal...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/436
CPCH04M3/436H04M3/4365H04M2203/1058H04M2203/651
Inventor 蔡灵敏
Owner PING AN TECH (SHENZHEN) CO LTD
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