Call management and control method and system, computer device, and storage medium of computer device

Abstract

The embodiment of the invention provides a call management and control method and system, a computer device and a storage medium of the computer device, relates to the technical field of mobile communication, and is used for controlling a seat to avoid causing harassment to customers. The method includes the steps: obtaining the number of unconnected times and the number of valid dialing times when an agent performs an outbound call to a target client; determining whether the number of unconnected times reaches a first threshold value or not; determining whether the number of valid dialing times reaches a second threshold or not; preventing the agent from making an outgoing call to the target client within a valid duration when the number of unconnected times reaches the first threshold, and / or the number of valid dialing times reaches the second threshold. The above call management method can prevent the agent from selling products to the same customer continuously for the sake of hisown sales performance, thereby avoiding harassment to the customer and making the customer have a good experience.

Description

technical field [0001] The present invention relates to the technical field of mobile communication, in particular to a call management and control method, system, computer equipment and storage medium thereof. Background technique [0002] With the continuous development of mobile communication technology, mobile communication has become the most widely used communication method for users, especially as a communication method for daily life and business affairs, it occupies an important position in the life of mobile users, and relying on the value-added of mobile communication The business has grown accordingly. Common value-added services include the use of mobile phones for marketing and so on. [0003] In the current sales process, the agents are eager to sell, often ignore the customer's feelings, call the customer's mobile phone continuously, harass the customer, and even cause the customer to complain to the agent. [0004] How to prevent agents from frequently cal...

AI Technical Summary

Problems solved by technology

[0003] In the current sales process, the agents are eager to sell, often ignore the customer's feelings, call the customer's mobile phone continuously, harass the customer, and even cause the customer to complain to the agent

[0004] How to prevent agents from frequently calling customers' mobile phones to harass customers is the main technical problem currently facing the industry

Images