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User churn warning method and device

A user churn and early warning device technology, applied in the network field, can solve the problems of low early warning accuracy, inaccurate analysis results, user churn analysis and early warning, etc., and achieve the effect of improving accuracy

Active Publication Date: 2022-02-22
PEKING UNIV FOUNDER GRP CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

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Problems solved by technology

[0004] However, in the prior art, manual user churn analysis and early warning methods are used. Because of the influence of human subjective factors, the analysis results obtained are inaccurate, and further, the accuracy of early warning is low.

Method used

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  • User churn warning method and device
  • User churn warning method and device

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Embodiment Construction

[0054] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention clearer, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention. Obviously, the described embodiments It is a part of embodiments of the present invention, but not all embodiments. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0055] figure 1 It is a flow chart of a user loss early warning method provided by Embodiment 1 of the present invention, as shown in figure 1 As shown, the method provided by this embodiment is applied to the user churn warning device for illustration. The method includes:

[0056] Step 101: Obtain the user's consumption information, the u...

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Abstract

The present invention provides a user churn early warning method and device, including: acquiring user consumption information, user category information of the user, and classification probability of the user under each user category, wherein the user category information includes At least one of the user categories; determining a first loss probability according to the consumption information, and extracting consumption information related to each of the user categories from the consumption information; according to the consumption information related to each of the user categories information, determining a second churn probability corresponding to each user category; and determining a churn warning probability of the user according to the first churn probability, each of the second churn probabilities, and each of the classification probabilities. This scheme improves the accuracy of early warning.

Description

technical field [0001] The invention relates to the field of network technology, in particular to a user loss early warning method and device. Background technique [0002] With the development of network technology, broadband services have been widely developed and applied. At present, major operators have launched their own broadband services, and users can perform operations such as surfing the Internet through any broadband service. However, due to fierce competition in broadband services, the problem of user loss has become increasingly serious. Therefore, it is necessary to analyze the loss of users, so as to carry out early warning processing on the loss of users. [0003] In the prior art, when analyzing the loss of the user, it is necessary to manually analyze the user's information, wherein the information includes payment information, etc., and then determine the loss of the user, so as to determine the loss of the user. early warning. [0004] However, in the ...

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06Q30/02G06Q50/30
CPCG06Q30/0202G06Q30/0201G06Q50/30
Inventor 陈实如
Owner PEKING UNIV FOUNDER GRP CO LTD