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Illegal verbal trick detection method and device, equipment and computer readable storage medium

A detection method and detection device technology, which are applied in the fields of telephone communication, automatic exchange, voice analysis, etc., can solve the problem of low execution efficiency, and achieve the effect of avoiding cumbersome and time-consuming, saving costs, and improving the efficiency of quality inspection work.

Pending Publication Date: 2019-10-08
PING AN TECH (SHENZHEN) CO LTD
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AI Technical Summary

Problems solved by technology

[0003] The main purpose of the present invention is to provide a method, device, equipment, and computer-readable storage medium for detecting illegal speech, aiming to solve the technical problem of low execution efficiency of manual quality inspection in the existing telephone customer service management

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  • Illegal verbal trick detection method and device, equipment and computer readable storage medium
  • Illegal verbal trick detection method and device, equipment and computer readable storage medium
  • Illegal verbal trick detection method and device, equipment and computer readable storage medium

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Embodiment Construction

[0057] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0058]The invention provides a device for detecting illegal speech.

[0059] refer to figure 1 , figure 1 It is a schematic structural diagram of the hardware operating environment of the device involved in the embodiment of the device for detecting illegal speech in the present invention.

[0060] Such as figure 1 As shown, the device for detecting illegal words may include: a processor 1001 , such as a CPU, a communication bus 1002 , a user interface 1003 , a network interface 1004 , and a memory 1005 . Wherein, the communication bus 1002 is used to realize connection and communication between these components. The user interface 1003 may include a display screen (Display), an input unit such as a keyboard (Keyboard), and the optional user interface 1003 may also include a standard wired interface and a wireless...

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Abstract

The invention relates to the field of artificial intelligence technologies and discloses an illegal verbal trick detection method. The method comprises the steps that call content containing illegal verbal tricks is used as a training sample, a machine learning mode is adopted to perform training, and an illegal verbal trick recognition model is obtained; call audio between customer service staffand a customer in a call record bank is acquired; voice recognition is performed on the call audio, and call content in a text format is output; the call content output through voice recognition is input into the illegal verbal trick recognition model for recognition, and a recognition result is output; based on the recognition result, whether an illegal verbal trick exists in the call content ornot is determined; and if the illegal verbal trick exists, the illegal verbal trick is associated with the corresponding call audio and saved into the call record bank. The invention further disclosesan illegal verbal trick detection device, equipment and a computer readable storage medium. Through the method, automatic quality inspection on the illegal verbal trick is realized, the verbosity andtime consumption of manual quality inspection are avoided, and the working efficiency of quality inspection is improved.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method, device, equipment and computer-readable storage medium for detecting illegal speech. Background technique [0002] In the existing telephone customer service management, in order to improve the service quality, the customer service calls are generally recorded, so as to facilitate subsequent spot checks on the service quality of the telephone customer service. For example, whether there are illegal words in the process of communicating with customers, so as to facilitate the evaluation of customer service work. However, the spot check process of call content is usually done manually. If the call content is large, manual quality inspection will inevitably have the problem of time-consuming and laborious, so the execution efficiency is not high. Contents of the invention [0003] The main purpose of the present invention is to provide a method, ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G10L25/51G10L15/06G10L15/16H04M3/51
CPCG10L25/51G10L15/063G10L15/16H04M3/5175
Inventor 岳鹏昱
Owner PING AN TECH (SHENZHEN) CO LTD
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