Customer complaint object determination method and device, electronic equipment and readable storage medium

An object determination and object technology, applied in the Internet field, can solve problems such as difficulty in determining the object of user complaints, low customer service efficiency, and complex calling behavior, so as to reduce customer service workload and improve customer service efficiency.

Active Publication Date: 2019-10-29
ALIBABA GRP HLDG LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

When users use network services, there will inevitably be user complaints caused by risk control interception when users call platform objects
However, as the types of network services become more and more abundant, the calling behavior of users becomes more and more complicated. Complaint object, users need to be inquired, resulting in low customer service efficiency

Method used

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  • Customer complaint object determination method and device, electronic equipment and readable storage medium
  • Customer complaint object determination method and device, electronic equipment and readable storage medium
  • Customer complaint object determination method and device, electronic equipment and readable storage medium

Examples

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Embodiment Construction

[0021] See figure 1 , is a schematic diagram of an operating environment applicable to the embodiments of this specification. Such as figure 1 As shown, one or more user terminals 100 can communicate with one or more servers 300 ( figure 1 Only one shown in ) is connected for data communication or interaction. Wherein, the user terminal 100 may be a personal computer (Personal Computer, PC), a notebook computer, a tablet computer, a smart phone, an e-reader, a vehicle-mounted device, an Internet TV, or a wearable device, and other smart devices with network connection functions.

[0022] A client is installed in the user terminal 100 , corresponding to the server, and is used to display objects for accessing the service platform for the user. The user can call the displayed object through the client, that is, request the server for the services provided by the object, such as car rental service, loan service, etc. Wherein, the client may be a browser or an application prog...

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PUM

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Abstract

The embodiment of the invention provides a customer complaint object determination method. The method comprises the steps of obtaining a calling frequency of calling each target object by a target user in a first preset time period and a time weight of each refused calling; furthermore, determining the customer complaint object corresponding to the target user based on the calling frequency of each target object and the time weight of each refused call. The customer service can be helped to quickly locate the customer complaint source, and the customer service efficiency is improved.

Description

technical field [0001] The embodiment of this description relates to the field of Internet technologies, and in particular to a method, device, electronic device, and readable storage medium for determining an object of a customer complaint. Background technique [0002] With the development of Internet technology, online business platforms can provide users with more and more services, such as online shopping, online renting of items, online borrowing, etc. When users use network services, there will inevitably be user complaints caused by risk control interception when users call platform objects. However, as the types of network services become more and more abundant, the calling behavior of users becomes more and more complicated. The object of the complaint needs to inquire the user, resulting in low customer service efficiency. Contents of the invention [0003] The embodiment of this specification provides a method, device, electronic equipment, and readable stora...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/00
CPCG06Q30/016
Inventor 沈健刚
Owner ALIBABA GRP HLDG LTD
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