Electric power marketing client communication system

A technology for power marketing and customers, applied in transmission systems, telephone communications, marketing, etc., can solve the problems of power grid enterprises with different needs of customers, marketing services relying on labor, etc., and achieve the effect of improving services

Active Publication Date: 2020-02-07
STATE GRID JIANGSU ELECTRIC POWER CO ZHENJIANG POWER SUPPLY CO +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0003] The purpose of the present invention is to provide a power marketing customer communication system, which aims to solve the current situation that the power grid enterprises have a large number of customers, different needs, and a large number of marketing services rely too much on manual work

Method used

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  • Electric power marketing client communication system
  • Electric power marketing client communication system
  • Electric power marketing client communication system

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Embodiment Construction

[0040] The present invention will be further described below in conjunction with the accompanying drawings and specific embodiments.

[0041] Technical characteristics of the present invention are as follows:

[0042] 1. Intelligent dialogue

[0043]The core advantage of the system is that it has a scene-by-scenario intelligent speech database and data management mode with corresponding intellectual property rights, which can intelligently answer with users and support the function of endpoint detection (VAD). The system can immediately interrupt the current voice playback of the robot and enter the intelligent interruption mode, first stop calling the corresponding scene configuration process and script, guide the user, and return to the original process. Quick response and good customer experience.

[0044] 2. Full monitoring

[0045] Such as figure 1 As shown, the background management personnel can monitor the task status, and perform call data query, export, and stati...

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Abstract

The invention discloses an electric power marketing customer communication system. According to the system, technologies of voice recognition, natural language understanding, voice synthesis and the like are utilized to realize transfer of user voice data, user intention analysis and synthesizing and broadcasting of knowledge feedback voice respectively; and the voice interaction between the intelligent service and the user is realized by matching an intelligent voice verbal skill library which is extremely suitable for marketing work characteristics of a power grid enterprise with analysis ofuser intention, knowledge feedback voice synthesis broadcast and the like. The system can well replace the work with high verbal notation similarity rate, and is mainly applied to typical scenes suchas customer electricity charge reminding and reminding, data checking, personalized service and the like. can place 80% of artificial telephones, and the effects of cost reduction, benefit increase,service improvement and lean management are achieved.

Description

technical field [0001] The invention relates to a power marketing customer communication system, which belongs to the field of artificial intelligence voice technology. Background technique [0002] At present, the State Grid Corporation of China is accelerating the construction of the ubiquitous power Internet of Things. The integrated development of "big cloud, material, mobile and intelligent" technology and marketing business has become an inevitable trend. On this basis, various new marketing services will continue to emerge. However, these services The final landing requires users to obtain information in a timely manner and good service communication. Due to the shortcomings of high cost, low efficiency and high risk in traditional human communication, it is no longer suitable for technological development. Therefore, the research and development of an intelligent voice system that conforms to the working characteristics, processes, and typical customer service scenar...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493H04M3/51H04L29/08G10L15/22G10L15/18G10L15/26G10L13/08G06Q30/02G06Q50/06
CPCG06Q30/02G06Q30/0271G06Q50/06G10L13/08G10L15/1822G10L15/22G10L15/26H04L67/02H04L67/14H04M3/4936H04M3/5183
Inventor 赵罡方良裔宁陈丹丹彭勃卢红仲慧王雨薇夏妍许天骄刘静姜燕赵媛
Owner STATE GRID JIANGSU ELECTRIC POWER CO ZHENJIANG POWER SUPPLY CO
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