Intelligent complaint processing method and device, electronic equipment and storage medium

A processing method and intelligent technology, applied in the field of communication, can solve problems such as low efficiency of complaint handling and inaccurate problem positioning, and achieve the effect of improving the efficiency and accuracy of complaint handling

Pending Publication Date: 2020-06-23
CHINA MOBILE GRP BEIJING +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Embodiments of the present invention provide an intelligent complaint handling method, device, electronic equipment, and storage medium to solve the problems of low complaint handling efficiency and inaccurate problem location that require manual handling of complaint work orders in the prior art

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  • Intelligent complaint processing method and device, electronic equipment and storage medium
  • Intelligent complaint processing method and device, electronic equipment and storage medium
  • Intelligent complaint processing method and device, electronic equipment and storage medium

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Embodiment Construction

[0021] In order to make the purpose, technical solutions and advantages of the embodiments of the present invention more clear, the technical solutions in the embodiments of the present invention will be clearly and completely described below in conjunction with the drawings in the embodiments of the present invention.

[0022] For the convenience of understanding, the nouns involved in the embodiments of the present invention are explained below:

[0023] The S1 interface is the communication interface between the LTE eNodeB (base station) and the EPC (packet core network). The LTE system is divided into a radio access network and a core network. Following the idea of ​​separation of bearer and control, the S1 interface is further divided into two interfaces, one for the control plane (S1-MME) and one for the user plane (S1-U).

[0024] The International Mobile Subscriber Identification Number (IMSI, International Mobile Subscriber Identification Number) is a sign to disting...

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PUM

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Abstract

The invention relates to the technical field of communication, and discloses an intelligent complaint processing method and device, electronic equipment and a storage medium. The method comprises thesteps of determining a complaint position based on a geographic information field in a complaint work order; determining a target cell to be analyzed according to the complaint position and the resident cell of the complaint user; and acquiring communication network parameters of the target cell, and determining a complaint reason according to the communication network parameters. According to thetechnical scheme provided by the embodiment of the invention, the complaint position is automatically positioned, the positioning accuracy is improved in combination with the resident cell of the user, the analysis data is automatically acquired for integration and processing, and the complaint processing efficiency and the problem positioning accuracy are improved.

Description

technical field [0001] The invention relates to the field of communication technology, in particular to an intelligent complaint processing method, device, electronic equipment and storage medium. Background technique [0002] The existing technical solution for complaint handling is for the complaint handler to infer the specific location of the complaint and the possible base stations covering the location based on the description of the complaining user, and query the data in different systems, such as network management alarms and network management performance load. , Interference, call drop rate, connection rate, download rate and other indicators, construction requirements, MR (Measurement Report, measurement report) coverage rate, estimate the base station and cell where the root cause of the complaint is located, and determine the cause of the complaint. [0003] The disadvantage of the existing technical solution is that the complaint handler needs to speculate on ...

Claims

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Application Information

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IPC IPC(8): G06Q30/00H04W4/02H04W4/021H04W64/00
CPCG06Q30/016H04W4/02H04W4/021H04W64/00
Inventor 张桐童梁立涛王博王倩茹
Owner CHINA MOBILE GRP BEIJING
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