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Internet service reservation and order dispatching management system

A management system and Internet technology, applied in the field of Internet service reservation and order dispatch management system, can solve the problems of high communication cost and low efficiency of manual dispatch.

Pending Publication Date: 2020-06-26
深圳市爱满庭科技有限公司
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0006] In order to overcome the problems of low manual dispatching efficiency and high communication costs in the existing system, the present invention provides an Internet service reservation and dispatching management system, which defines skill type requirements and skill level options in commodities, and customers select commodities and commodity The system will match the customer with service personnel according to the skill type requirements of the product and the skill level option selected by the customer

Method used

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  • Internet service reservation and order dispatching management system
  • Internet service reservation and order dispatching management system
  • Internet service reservation and order dispatching management system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0045] like figure 1 , the system includes a service personnel module 101 , a product module 102 , an order module 103 , a customer interface 107 , an administrator interface 108 and a service personnel interface 109 .

[0046] The service personnel module 101 manages service personnel. The administrator can add, delete, modify, and view service personnel through the administrator interface 108 , and the customer can view service personnel through the customer interface 107 . Any service worker has one or more skill types. The skill type indicates the type of skills mastered by the service personnel, such as cleaning staff, air conditioner cleaning, unlocking and changing locks, waterproofing and water leakage, etc. In addition to the skill type, the agent can also include the agent number, name, work experience, photo, etc.

[0047] Commodity module 102 manages commodities, administrators can add, delete, modify, view commodities through administrator interface 108, custome...

Embodiment 2

[0058] Embodiment 2 On the basis of Embodiment 1, in addition to skill types, service personnel's skill levels are also distinguished. In practical applications, service personnel with the same skill type can be divided into multiple skill levels according to the service personnel's proficiency in skills or the evaluation of service personnel by customers in the past. For example, service personnel with cleaning skills are divided into one-star, two-star, and three-star.

[0059] Compared with Embodiment 1, distinguishing service personnel’s skill levels facilitates providing differentiated services for customers, adopting differentiated pricing to obtain more profits; at the same time, service personnel can be given differentiated remuneration to encourage service personnel to improve their service skills and service quality.

[0060] Embodiment 2 has the same module configuration as Embodiment 1, such as figure 1 , including a service personnel module 101 , a product modul...

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Abstract

The embodiment of the invention relates to the technical field of internet service reservation and order sending management, and discloses an internet service reservation and order dispatching management system. Two characteristics of skill types and skill levels are defined for service personnel, and two characteristics of skill type requirements and skill level options are defined for commodities. A customer selects goods and skill level options to submit a service order, when the customer selects goods, the customer selects skill type requirements of the service personnel, and when the customer selects skill level options, the customer selects skill level requirements of the service personnel. The system automatically matches the service personnel from the service personnel library according to the order skill type requirements and the skill level requirements to serve the clients or under the assistance of an administrator, so that the service order dispatching efficiency is improved.

Description

technical field [0001] The invention relates to the field of Internet service management combining Internet and service management, in particular to an Internet service reservation and dispatch management system. Background technique [0002] Various commodities can already be sold through the Internet. From the perspective of the form of these commodities, they can be divided into three categories: physical commodities, virtual commodities and service commodities. Physical goods include tangible goods such as mobile phones, books, cakes, and fresh products; virtual goods include intangible goods such as recharge cards, coupons, game cards, and software; Installation and other services. [0003] Compared with other types of goods, the biggest feature of service goods is that people need to be arranged to provide services to customers. In the industry, this process of arranging people is called "dispatch". [0004] Internet-based sales of physical goods and virtual goods h...

Claims

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Application Information

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IPC IPC(8): G06Q30/06G06Q10/06G06Q10/02
CPCG06Q30/0635G06Q10/063112G06Q10/02
Inventor 康柏清赖伟陈维露
Owner 深圳市爱满庭科技有限公司
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