Dialogue configuration item information management method and device, equipment and storage medium

A technology for information management and configuration items, applied in the computer field, can solve problems such as omission inspection of configuration items, low accuracy of artificial intelligence voice calls, etc.

Active Publication Date: 2020-10-30
CHINA PING AN LIFE INSURANCE CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The main purpose of the present invention is to solve the problem that the artificial intelligence voice call system has a configuration item omission check, resulting in low accuracy of artificial intelligence voice call

Method used

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  • Dialogue configuration item information management method and device, equipment and storage medium
  • Dialogue configuration item information management method and device, equipment and storage medium
  • Dialogue configuration item information management method and device, equipment and storage medium

Examples

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Embodiment Construction

[0027] Embodiments of the present invention provide a dialog configuration item information management method, device, device, and storage medium, which are used to notify the modification of abnormal configuration item information by using alarm information, and quickly publish the target interactive dialog text that has passed the verification through the message queue, thereby improving The rationality and correctness of configuration item information, as well as improving the accuracy of artificial intelligence voice calls.

[0028] The terms "first", "second", "third", "fourth", etc. (if any) in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and not necessarily Used to describe a specific sequence or sequence. It is to be understood that the terms so used are interchangeable under appropriate circumstances such that the embodiments described herein can be practiced in sequences other than those illustrat...

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PUM

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Abstract

The invention relates to the technical field of computers, and discloses a dialogue configuration item information management method and device and equipment and a storage medium, which are used for improving the accuracy of artificial intelligence voice calling. The dialogue configuration item information management method comprises the steps: receiving a configuration item checking request, searching for a target interactive dialogue text according to the configuration item checking request, and obtaining corresponding configuration item information; performing analysis processing and rule verification on the corresponding configuration item information in sequence to obtain a verification result; when the verification result is that the verification is passed, pushing the target interactive dialogue text to a message queue, and publishing the target interactive dialogue text through the message queue; and when the verification result is that the verification is not passed, obtainingabnormal configuration item information, and setting and sending alarm information to the target terminal, so that the target terminal notifies a target user to update the abnormal configuration iteminformation. The invention also relates to a blockchain technology, and the corresponding configuration item information can be stored in the blockchain node.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a dialog configuration item information management method, device, equipment and storage medium. Background technique [0002] The artificial intelligence voice call system conducts multiple rounds of conversations with users by imitating the voice recorded by a real person, and converts the voice into text, and accurately determines the user's intention according to the recognized text and saves it in the platform database to achieve the purpose of preliminary screening of intended users. Recording and other means to meet the needs of voice quality inspection, user information big data mining and analysis. [0003] At present, the artificial intelligence voice call system involves many configuration items, such as dialogue flow, speech configuration, intent configuration, business variables, broadcast settings, call restriction strategy, recall strategy, frequency cont...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F9/445
CPCG06F9/4451
Inventor 邹芳李沛恒李俊蓉
Owner CHINA PING AN LIFE INSURANCE CO LTD
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