Call center work order follow-up method and device, computer equipment and storage medium

A call center and computer program technology, applied in the computer field, can solve problems such as personnel forgetting to feedback processing results, low work order processing efficiency, and unstable notification, and achieve the effect of improving work order follow-up efficiency

Pending Publication Date: 2021-01-08
深圳市道旅旅游科技股份有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Notifications between personnel are often unstable. Managers may forget to update the work order status, or personnel may forget to give feedback on the processing results. Conducive to the normal flow of work orders

Method used

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  • Call center work order follow-up method and device, computer equipment and storage medium
  • Call center work order follow-up method and device, computer equipment and storage medium
  • Call center work order follow-up method and device, computer equipment and storage medium

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Embodiment Construction

[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without creative efforts fall within the protection scope of the present invention.

[0029] Such as figure 1 As shown, in one embodiment, a method for following up a work order of a call center is provided, and the method for following up a work order of a call center can be applied to a terminal or a server. . The call center work order follow-up method specifically includes the following steps:

[0030] Step 102, when the work order to be followed up is received, the order number, processing status and data records contained in each work order ...

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Abstract

The embodiment of the invention discloses a call center work order follow-up method, and the method comprises the steps: obtaining an order number, a processing state and a data record contained in each to-be-followed-up work order when the to-be-followed-up work order is received; adding the to-be-followed work order to a preset work order library consistent with the order number under the condition that the to-be-followed work order is created for the customer service and is not a mail work order, marking a processing state corresponding to the to-be-followed work order as processing, and generating a work order list taking the order number as an identifier; and achieving storing the work order list in the preset database. Automatic follow-up of the to-be-followed work order is achieved,follow-up processing of the to-be-followed work order is facilitated, and efficient circulation of the work order is achieved. In addition, the invention further provides a call center work order follow-up device, computer equipment and a storage medium.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a call center work order follow-up method, device, computer equipment and storage medium. Background technique [0002] As a service method using modern communication means and computer technology, call center has become an important part of people's life to obtain information, services and feedback anytime and anywhere through data streams such as voice and SMS. In multi-department collaborative work, a work order is an important basis for work collaboration. In the prior art, when processing a work order, the processing status of the work order is often fed back by means of direct notification by personnel. Notifications between personnel are often unstable. Managers may forget to update the status of work orders, or personnel may forget to give feedback on processing results. Facilitate the normal flow of work orders. Contents of the invention [0003] Based on t...

Claims

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Application Information

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IPC IPC(8): G06Q50/30G06Q10/10G06Q10/06G06F16/22
CPCG06Q10/103G06Q10/06316G06F16/2282G06Q50/40
Inventor 吴维略金真谷首道
Owner 深圳市道旅旅游科技股份有限公司
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