Call center work order follow-up method and device, computer equipment and storage medium

Abstract

The embodiment of the invention discloses a call center work order follow-up method, and the method comprises the steps: obtaining an order number, a processing state and a data record contained in each to-be-followed-up work order when the to-be-followed-up work order is received; adding the to-be-followed work order to a preset work order library consistent with the order number under the condition that the to-be-followed work order is created for the customer service and is not a mail work order, marking a processing state corresponding to the to-be-followed work order as processing, and generating a work order list taking the order number as an identifier; and achieving storing the work order list in the preset database. Automatic follow-up of the to-be-followed work order is achieved,follow-up processing of the to-be-followed work order is facilitated, and efficient circulation of the work order is achieved. In addition, the invention further provides a call center work order follow-up device, computer equipment and a storage medium.

Description

technical field [0001] The present invention relates to the field of computer technology, in particular to a call center work order follow-up method, device, computer equipment and storage medium. Background technique [0002] As a service method using modern communication means and computer technology, call center has become an important part of people's life to obtain information, services and feedback anytime and anywhere through data streams such as voice and SMS. In multi-department collaborative work, a work order is an important basis for work collaboration. In the prior art, when processing a work order, the processing status of the work order is often fed back by means of direct notification by personnel. Notifications between personnel are often unstable. Managers may forget to update the status of work orders, or personnel may forget to give feedback on processing results. Facilitate the normal flow of work orders. Contents of the invention [0003] Based on t...

AI Technical Summary

Problems solved by technology

Notifications between personnel are often unstable. Managers may forget to update the work order status, or personnel may forget to give feedback on the processing results. Conducive to the normal flow of work orders

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