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Method for mining easy-to-access users based on satisfaction of mobile operator

A mobile operator, satisfaction technology, applied in business, data processing applications, instruments, etc., can solve the problem of lack of effective use of data information, to improve service experience and network experience, improve efficiency and effectiveness, mining and satisfaction Enhanced effect

Active Publication Date: 2021-01-15
NANJING HOWSO TECH
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

The surge of data contains a lot of important information, but there is still a lack of effective use of these data information

Method used

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  • Method for mining easy-to-access users based on satisfaction of mobile operator
  • Method for mining easy-to-access users based on satisfaction of mobile operator
  • Method for mining easy-to-access users based on satisfaction of mobile operator

Examples

Experimental program
Comparison scheme
Effect test

Embodiment

[0071] Example: such as figure 1 As shown, the method of mining easy-to-access users based on mobile operator satisfaction includes the following steps:

[0072] S1 data extraction: collect various data of users on the platform;

[0073] The data in the step S1 includes: analysis data (as shown in Table 1), bill data and outbound call data, and sample users; the analysis data includes user basic information (age, gender, network access time, whether history complaint users, etc.), five network attributes (whether it is a corporate network user, whether it is a home network user, whether it is a campus network user, etc.), terminal information (whether it is a dual card, whether it is a 4G terminal, etc.), broadband Internet information (whether it is a broadband user, whether it is a TV user, etc.) etc.), package information (traffic\voice main package, non-package voice\data, package unsaturation, etc.) and communication behavior (4G\2G data usage, voice usage, number of te...

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Abstract

The invention discloses a method for mining easy-to-access users based on satisfaction of a mobile operator. The method comprises the following steps: S1, data extraction: collecting various data of auser on a platform; S2, data processing: sequentially carrying out cleaning and association processing on the data collected in the step S1, and then carrying out sample division; S3, model training:extracting features from the sample, performing feature screening twice to obtain in-mold features, and establishing a model by using the in-mold features to obtain the model; testing the effect of the obtained model; if the effect of the model is lower than the evaluation standard, adjusting parameters, circulating sample training, rebuilding the model until the effect of the model is larger than or equal to the evaluation standard, and outputting the trained model; and S4, prediction: inputting the total user data into the model to obtain the easy-to-access probability of each user. According to the mining method, users willing to accept investigation calls are found out through big data modeling, and as many successful users as possible are contained in groups as small as possible.

Description

technical field [0001] The invention relates to the technical field of wireless communication, in particular to a method for mining easy-to-visit users based on the satisfaction degree of mobile operators. Background technique [0002] In recent years, the mobile Internet and smart terminals have shown explosive development, and various applications have emerged one after another. With the diversity of services and the increasing number of users, the frequency of complaints in the telecommunications industry has also increased sharply. Improving the quality of telecom services, increasing user satisfaction and reducing customer complaints has become an important means for telecom operators to maintain customers and increase revenue. [0003] At the same time, with the rapid development of information technology, operators have accumulated and deposited a large amount of data. The surge of data contains a lot of important information, but there is still a lack of effective ...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/02G06Q50/32
CPCG06Q30/0201G06Q30/0202G06Q50/60
Inventor 唐大鹏郭柏龙田晓磊陈大龙
Owner NANJING HOWSO TECH
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