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Problem recommendation method and device based on machine learning

A technology of machine learning and recommendation methods, applied in the field of artificial intelligence, can solve the problems of unfriendliness of the elderly, long input time, low communication efficiency, etc., to achieve the effect of optimizing user experience, reducing editing operations, and improving service efficiency

Pending Publication Date: 2021-06-01
INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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AI Technical Summary

Problems solved by technology

Mobile banking text customer service currently has the disadvantages of long input time and low communication efficiency, especially for the elderly who are not familiar with smartphones

Method used

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  • Problem recommendation method and device based on machine learning
  • Problem recommendation method and device based on machine learning
  • Problem recommendation method and device based on machine learning

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Embodiment Construction

[0028] The following will clearly and completely describe the technical solutions in the embodiments of the present invention with reference to the accompanying drawings in the embodiments of the present invention. Obviously, the described embodiments are only some, not all, embodiments of the present invention. Based on the embodiments of the present invention, all other embodiments obtained by persons of ordinary skill in the art without making creative efforts belong to the protection scope of the present invention.

[0029] Those skilled in the art know that the embodiments of the present invention can be implemented as a system, device, device, method or computer program product. Therefore, the present disclosure may be embodied in the form of complete hardware, complete software (including firmware, resident software, microcode, etc.), or a combination of hardware and software.

[0030] In view of the defects of long input time and low communication efficiency in the exi...

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Abstract

The invention provides a problem recommendation method and device based on machine learning, and belongs to the technical field of artificial intelligence. The problem recommendation method based on machine learning comprises the steps of obtaining a text problem, and generating a current word vector according to the text problem; inputting the current word vector into a question recommendation model created based on historical word vectors to obtain each recommended word and a recommendation probability of each recommended word; and determining a question recommendation text according to a preset grammar structure, each recommendation word and the recommendation probability of each recommendation word. The problems can be accurately recommended to the user in real time, the editing operation of the user is greatly reduced, the mobile banking service efficiency is improved, and the use experience of the user is optimized.

Description

technical field [0001] The present invention relates to the technical field of artificial intelligence, in particular to a method and device for recommending questions based on machine learning. Background technique [0002] With the migration of banking business online, the frequency of use of mobile banking customer service is increasing. At present, the service mode of mobile banking customer service is mainly text, so the ease of use of mobile banking instant messaging system directly affects the user experience. Mobile banking text customer service currently has the disadvantages of long input time and low communication efficiency, especially for the elderly who are not familiar with smartphones. Contents of the invention [0003] The main purpose of the embodiments of the present invention is to provide a machine learning-based question recommendation method and device to accurately recommend questions for users in real time, greatly reduce user editing operations, i...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F16/332G06N20/00
CPCG06F16/3329G06N20/00
Inventor 刘唱刘金山梁侃杨洁琼
Owner INDUSTRIAL AND COMMERCIAL BANK OF CHINA
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