Incoming call queue call answering processing method and device, terminal and medium

A technology of telephone answering and processing methods, applied in telephone communication, electrical components, automatic switching bureaus, etc., can solve problems such as safety accidents, achieve the effect of reducing waiting time and improving work production efficiency

CN113596269APending Publication Date: 2021-11-02西安震有信通科技有限公司
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
Publication Date
2021-11-02

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Abstract

The invention discloses an incoming call queue call answering processing method and device, a terminal and a medium. The method comprises the following steps: calling a scheduling line user group number by a plurality of telephone users to enter a scheduling system incoming call queue; when the scheduling line is in a busy state, receiving an operation instruction, selecting a second telephone call from the incoming call queue according to the priority, clicking the answering function again, and forming a voice conference group by a call call of the current call with the first telephone call and the selected call of the second telephone call for voice call; and adding the incoming call of the selected next telephone call into the current voice conference group to form a multi-person conference state when the next telephone call answering function in the selected incoming call queue is received again in the voice conference group call. The invention provides a scheme for quickly answering the call in the incoming call queue in the busy line state, so that the call waiting time of the user is reduced, and the working production efficiency is improved.
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Description

technical field

[0001] The present invention relates to the technical field of emergency dispatching systems, in particular to a method, device, dispatching terminal and storage medium for incoming call queue telephone answering and processing. Background technique

[0002] The emergency dispatching system utilizes common standards, can realize docking with other systems, give full play to the performance of comprehensive command and dispatch, realize the integration of data, voice and video, and provide a complete information source for management and command dispatch. The emergency command and dispatch system is a unified emergency communication system that can carry voice, image, and data when dealing with emergencies and disasters.

[0003] The incoming call queue is a very important part of the dispatching system. In the prior art dispatching system, the user group number of the ordinary telephone call dispatching line is usually used to enter the incoming call queue of...

Examples

Embodiment 1

[0050] Such as figure 1 As shown in , an embodiment of the present invention provides a method for processing an incoming call queue answering a call, and the method for processing an incoming call queue answering a call can be applied to a dispatching terminal. In an embodiment of the present invention, the method includes the following steps:

[0051] Step S100, the dispatching system detects whether there are multiple telephone call dispatching lines;

[0052] The incoming call queue is a very important part of the dispatching system. The dispatching system receives incoming calls, and the dispatching system detects whether there are multiple telephone call dispatching lines. When multiple incoming calls are received at the same time within a time period, the incoming call queue is required.

[0053] In the embodiment of the present invention, the dispatching system detects whether there are multiple telephone call dispatching lines within a predetermined time. For exampl...

Embodiment 2

[0070] Such as figure 2 As shown in , Embodiment 2 of the present invention provides a method for processing incoming call queue calls, including the following steps:

[0071] Step S10, multiple users call the user group number of the dispatching line and enter the call queue.

[0072] In step S11, the dispatcher receives the incoming call information and puts it into the incoming call queue.

[0073] In the embodiment of the present invention, multiple people call the user group number of the dispatching line, queue up and enter the incoming call queue of the dispatching system.

[0074] Step S12, detect whether the dispatcher's line is talking, if not, enter step S13, if yes, enter step S14;

[0075] Step S13, answering the incoming call in the queue;

[0076] Step S14, select a certain phone in the incoming call queue;

[0077] Step S15, judging whether it is currently in a voice conference, if not, go to step S16, if yes, go to step S17;

[0078] Step S16, the line i...