Incoming call queue call answering processing method and device, terminal and medium

Abstract

The invention discloses an incoming call queue call answering processing method and device, a terminal and a medium. The method comprises the following steps: calling a scheduling line user group number by a plurality of telephone users to enter a scheduling system incoming call queue; when the scheduling line is in a busy state, receiving an operation instruction, selecting a second telephone call from the incoming call queue according to the priority, clicking the answering function again, and forming a voice conference group by a call call of the current call with the first telephone call and the selected call of the second telephone call for voice call; and adding the incoming call of the selected next telephone call into the current voice conference group to form a multi-person conference state when the next telephone call answering function in the selected incoming call queue is received again in the voice conference group call. The invention provides a scheme for quickly answering the call in the incoming call queue in the busy line state, so that the call waiting time of the user is reduced, and the working production efficiency is improved.

Description

technical field [0001] The present invention relates to the technical field of emergency dispatching systems, in particular to a method, device, dispatching terminal and storage medium for incoming call queue telephone answering and processing. Background technique [0002] The emergency dispatching system utilizes common standards, can realize docking with other systems, give full play to the performance of comprehensive command and dispatch, realize the integration of data, voice and video, and provide a complete information source for management and command dispatch. The emergency command and dispatch system is a unified emergency communication system that can carry voice, image, and data when dealing with emergencies and disasters. [0003] The incoming call queue is a very important part of the dispatching system. In the prior art dispatching system, the user group number of the ordinary telephone call dispatching line is usually used to enter the incoming call queue of...

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Problems solved by technology

[0003] The incoming call queue is a very important part of the dispatching system. In the prior art dispatching system, the user group number of the ordinary telephone call dispatching line is usually used to enter the incoming call queue of the dispatching system. The dispatcher selects the caller according to the priority of the calling number in the queue To answer incoming calls, sometimes due to the large number of calls in the incoming call queue, the dispatching line is already in the answering state, and at this time it is impossible to select the incoming call to answer again, but in many practical application scenarios, incoming calls must be answered, otherwise it will lead to safety accidents, etc. question

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