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Product recommendation method and device, equipment and computer readable storage medium

A recommendation method and product technology, applied in computing, neural learning methods, biological neural network models, etc., can solve problems such as poor customer experience and low success rate, and achieve the effect of promoting improvement, promoting success rate, and improving accuracy

Pending Publication Date: 2022-01-04
PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] The present invention provides a product recommendation method, device, electronic equipment and computer-readable storage medium, the main purpose of which is to solve the problem of poor customer experience and low success rate of product recommendation in the process of product recommendation to customers in the prior art And other issues

Method used

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  • Product recommendation method and device, equipment and computer readable storage medium
  • Product recommendation method and device, equipment and computer readable storage medium
  • Product recommendation method and device, equipment and computer readable storage medium

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Embodiment Construction

[0027] It should be understood that the specific embodiments described here are only used to explain the present invention, not to limit the present invention.

[0028] The embodiments of the present application may acquire and process relevant data based on artificial intelligence technology. Among them, artificial intelligence (AI) is the theory, method, technology and application system that uses digital computers or machines controlled by digital computers to simulate, extend and expand human intelligence, perceive the environment, acquire knowledge and use knowledge to obtain the best results. .

[0029] Artificial intelligence basic technologies generally include technologies such as sensors, dedicated artificial intelligence chips, cloud computing, distributed storage, big data processing technology, operation / interaction systems, and mechatronics. Artificial intelligence software technology mainly includes computer vision technology, robotics technology, biometrics te...

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Abstract

The invention relates to an artificial intelligence technology, and discloses a product recommendation method. The method comprises the following steps: classifying historical chat records of successful product recommendation through preset product type keywords; performing word segmentation processing on the chat records corresponding to the product types, and selecting segmented words of which the occurrence frequency reaches a preset keyword frequency as type keywords; clustering keywords in the keyword set of the primary product type to obtain a keyword set of the product type; and taking the keyword set of the product type and the product information corresponding to the product type as a model training data set, and performing model training on a preset basic neural network model through the model training data set to obtain a product recommendation model. The invention further relates to a block chain technology, and historical chat records of successful product recommendation are stored in a block chain. According to the invention, the problems of poor customer experience effect, low success rate of product recommendation and the like in the process of product recommendation for customers in the prior art can be solved.

Description

technical field [0001] The present invention relates to the field of artificial intelligence, in particular to a product recommendation method, device, electronic equipment and computer-readable storage medium. Background technique [0002] With the continuous development of information technology and big data technology, it is becoming more and more common to purchase products through computer networks or voice, and there are more and more types of products in various fields. For example, in the financial field, with the financial and insurance industry With rapid development, the types of insurance are increasing. When customers need to purchase a certain product, they can communicate with human customer service or intelligent customer service through voice or dialog boxes on the product purchase software platform to express their wishes, and then the human customer service or The intelligent customer service gives the purchase plan of recommended products. [0003] At pr...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06Q30/06G06N3/08G06Q40/08
CPCG06Q30/0631G06N3/08G06Q40/08
Inventor 门玉玲
Owner PINGAN PUHUI ENTERPRISE MANAGEMENT CO LTD
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