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Statement processing method, device, storage medium and system

A processing method and sentence technology, applied in the computer field, can solve problems such as no solution proposed, serious homogeneity of reply content, poor customer experience, etc.

Active Publication Date: 2022-05-31
ALIBABA DAMO (HANGZHOU) TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

However, the disadvantage of this method is that the content of replies to different subjective questions is highly homogeneous and the customer experience is poor.
For the above problems, no effective solution has been proposed

Method used

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  • Statement processing method, device, storage medium and system
  • Statement processing method, device, storage medium and system
  • Statement processing method, device, storage medium and system

Examples

Experimental program
Comparison scheme
Effect test

Embodiment 1

[0033] According to an embodiment of the present invention, an embodiment of a statement processing method is also provided. It should be noted that the steps shown in the flowchart of the accompanying drawings may be executed in a computer system such as a set of computer-executable instructions, and although A logical order is shown in the flowcharts, but in some cases steps shown or described may be performed in an order different from that herein.

[0034] The method embodiment provided in Embodiment 1 of the present invention may be executed in a mobile terminal, a computer terminal, or a similar computing device. figure 1 A block diagram of the hardware structure of a computer terminal (or mobile device) for implementing the sentence processing method is shown. like figure 1 As shown, the computer terminal 10 (or mobile device 10 ) may include one or more (shown as 102a, 102b, . or a processing device such as a programmable logic device FPGA), a memory 104 for storing ...

Embodiment 2

[0132] According to an embodiment of the present invention, an apparatus for implementing the above statement processing method is also provided, Figure 8 is a schematic structural diagram of a sentence processing device according to an embodiment of the present invention, such as Figure 8 As shown, the device includes: a first acquisition module 801, a conversion module 802, a second acquisition module 803, and a processing module 804, wherein,

[0133] The first obtaining module 801 is used to obtain a first sentence, wherein the first sentence is a query sentence formed by using natural language, and the first sentence is used to query the evaluation information of the target object; the conversion module 802 is used to convert the first sentence is the second statement, wherein the second statement is a query statement formed by using structured query language; the second obtaining module 803 is used to obtain the attribute statistics result from the attribute statistics...

Embodiment 3

[0141] According to an embodiment of the present invention, an embodiment of an electronic device is also provided, and the electronic device may be any computing device in a computing device group. The electronic device includes: a processor and a memory, wherein:

[0142] A memory, connected to the above-mentioned processor, is used for providing the above-mentioned processor with instructions for processing the following processing steps: acquiring a first statement, wherein the first statement is acquired, wherein the first statement is a query statement formed by using natural language, the first The statement is used to query the evaluation information of the target object; the first statement is converted into a second statement, wherein the second statement is a query statement formed by using a structured query language; the second statement is used to obtain attributes from the attribute statistical information of the target object Statistical results, wherein the at...

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PUM

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Abstract

The invention discloses a sentence processing method, device, storage medium and system. Wherein, the method includes: obtaining the first sentence, wherein the first sentence is a query sentence formed by natural language, and the first sentence is used to query the evaluation information of the target object; converting the first sentence into a second sentence, wherein, the first sentence The second statement is a query statement formed by using a structured query language; using the second statement to obtain attribute statistical results from the attribute statistical information of the target object, wherein the attribute statistical information is the historical statistical result of at least one attribute of the target object; based on the attribute The statistical result generates a third sentence, wherein the third sentence is a response sentence formed by using natural language. The present invention solves the technical problem of severe homogeneity of replies and poor customer experience in the processing method of directly using preset general replies or generating reply content through preset reply models in related solutions.

Description

technical field [0001] The present invention relates to the field of computer technology, and in particular, to a method, device, storage medium and system for processing sentences. Background technique [0002] In the business dialogue scenario of intelligent customer service, it is often necessary to answer subjective questions raised by customers, such as: "Is the black tea latte good?", "Is this air conditioner good?" However, these subjective questions often do not have standard answers, and it is difficult for intelligent customer service to respond automatically. In this regard, those skilled in the art continue to try various methods for automatically generating content for answering questions of a subjective type. [0003] In related solutions, intelligent customer service usually gives fixed answers to subjective questions through automatic retrieval and automatic generation. For example, for "Is the black tea latte good?" "Is this air conditioner good to use?", ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): G06F16/332G06F16/33G06Q30/00
CPCG06F16/3329G06F16/3344G06Q30/01
Inventor 黎槟华耿瑞莹李永彬孙健
Owner ALIBABA DAMO (HANGZHOU) TECH CO LTD
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