Work order early warning method and device and electronic equipment

Abstract

The embodiment of the invention provides a work order early warning method and device and electronic equipment, and the method comprises the steps: determining the work order fault content, the processing remark description, the work order processing time limit and the processing link type of a target work order, and enabling the work order fault content and the processing remark description to be text type information, the work order processing time limit and the processing link type are digital information; inputting the work order fault content, the processing remark description, the work order processing time limit and the processing link type into a first neural network model to obtain a first work order early warning degree output by the first neural network model; and if the first work order early warning degree is greater than the preset threshold value, early warning is carried out, so that the work order timeout risk is reduced.

Description

technical field [0001] The invention relates to the field of computer technology, in particular to a work order early warning method, device and electronic equipment. Background technique [0002] Currently, when processing customer fault work orders, each work order has different types and links. If a link has a relative timeout, it may cause the entire work order to be processed overtime, and each work order link needs manual control. Due to the number of work orders It is huge and often requires a large number of people. There is often a situation of insufficient staffing, and manual control may also cause errors, which will lead to further timeout problems in work order processing. Contents of the invention [0003] The purpose of the embodiments of the present invention is to provide a work order early warning method, device and electronic equipment, so as to reduce the risk of work order overtime. The specific technical scheme is as follows: [0004] In a first asp...

Images