Text message processing method and device, storage medium and electronic device

Abstract

The invention provides a text message processing method and device, a storage medium and an electronic device. The method comprises the following steps: receiving text messages sent by different target platforms; analyzing the text message, and determining a message type corresponding to the text message; determining a processing channel corresponding to the message type according to a preset configuration rule, and inserting the text message into a message queue of the processing channel; and receiving a target processing result of the service platform connected with the processing channel for the text message in the message queue. Therefore, the problems that in the prior art, text message processing modes are not flexible enough, and message management cannot be carried out in a unified mode can be solved, the text message processing modes become various, the processing efficiency of a large number of existing text messages is improved, and the slow speed of a single mode is avoided.

Description

technical field

[0001] The present invention relates to the field of communications, and in particular, to a text message processing method and device, a storage medium, and an electronic device. Background technique

[0002] The traditional customer service solution is an overall packaged solution. When processing text messages, they are all processed in the same way, and cannot determine the type of user terminal that the user initiates the customer service request, and actively push information to the user. information and the type of customer service terminal used by the user, select the appropriate customer service terminal to respond to customer service requests, and realize accurate customer service request processing. For example, the mature solutions in the market are generally to identify the source of users and distribute user routes to designated agents, such as robots provided by suppliers or a certain skill group of the agent system, and cannot handle customer ...

Examples

Embodiment Construction

[0031] Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and in conjunction with embodiments. It should be noted that the embodiments in the present application and the features of the embodiments may be combined with each other in the case of no conflict.

[0032]It should be noted that the terms "first", "second" and the like in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence.

[0033] The method embodiments provided in the embodiments of the present application may be executed in a computer terminal or a similar computing device in the cloud. Taking running on the intelligent distribution platform as an example, figure 1 It is a hardware structural block diagram of an intelligent distribution platform of a text message processing method according to an embodiment of the present ...

technical field

[0001] The present invention relates to the field of communications, and in particular, to a text message processing method and device, a storage medium, and an electronic device. Background technique

[0002] The traditional customer service solution is an overall packaged solution. When processing text messages, they are all processed in the same way, and cannot determine the type of user terminal that the user initiates the customer service request, and actively push information to the user. information and the type of customer service terminal used by the user, select the appropriate customer service terminal to respond to customer service requests, and realize accurate customer service request processing. For example, the mature solutions in the market are generally to identify the source of users and distribute user routes to designated agents, such as robots provided by suppliers or a certain skill group of the agent system, and cannot handle customer ...

Examples

Embodiment Construction

[0031] Hereinafter, the present invention will be described in detail with reference to the accompanying drawings and in conjunction with embodiments. It should be noted that the embodiments in the present application and the features of the embodiments may be combined with each other in the case of no conflict.

[0032]It should be noted that the terms "first", "second" and the like in the description and claims of the present invention and the above drawings are used to distinguish similar objects, and are not necessarily used to describe a specific sequence or sequence.

[0033] The method embodiments provided in the embodiments of the present application may be executed in a computer terminal or a similar computing device in the cloud. Taking running on the intelligent distribution platform as an example, figure 1 It is a hardware structural block diagram of an intelligent distribution platform of a text message processing method according to an embodiment of the present ...

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