Net aid system and implementing method therefor

An implementation method and network technology, applied in transmission systems, digital transmission systems, data exchange networks, etc., can solve problems such as inability to implement services and support, and achieve the effect of improving security, reliability, and performance.

Inactive Publication Date: 2005-04-13
帮吧(北京)科技有限公司
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

Among them, the remote control software mainly controls the remote computer for the purpose of realizing remote office, and cannot provide assistance services related to technical solutions with the approval of the computer user; the collaborative office sof

Method used

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  • Net aid system and implementing method therefor
  • Net aid system and implementing method therefor
  • Net aid system and implementing method therefor

Examples

Experimental program
Comparison scheme
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Embodiment Construction

[0056] Embodiments of the present invention are explained below.

[0057] First refer to figure 1 , which shows an embodiment of the web assistance system of the present invention.

[0058] Such as figure 1 Shown, constitute the present embodiment as follows: a plurality of help-seeking side computers that the help-seeking program is installed, such as the help-seeking side computer 1, ..., the help-seeking side computer m (m is the number of help-seeking side computers of this embodiment), at least one is installed There is the server of network assistance server program, and many supporter computers that supporter programs are installed, such as supporter computer 1, ..., supporter computer n (n is the number of supporter units in this embodiment), wherein, help program, The network aid server program and support program are written in java language. The server and all the supporting computers in the figure form the network aid center local area network (hereinafter referr...

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PUM

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Abstract

This invention includes multiple ask for help computers with ask-for-help programs, at least one set is a server with network-help server programs and multiple supporting party computers with supporting programs. The 'ask-for-help' party is the computer client utilizing said system, the supporting party is the service personnel providing service to one or many ask-for-help parties, the server searches for suitable supporting party for the ask-for-help party who has asked for help and keeps relative information into database of the server. The supporting party can examine the computer screen to remote-control the ask-for-help computer attached with network phones, telephones to transmit software and files to solve the operation problems for the ask-for-help parties to increase their computer performance. This invention also puts forward a realization method.

Description

Technical field [0001] The invention relates to a network assistance system and its realization method in which a support party remotely operates a computer of a support party through a network, wherein the support party is a computer user using the system, and the support party is a service person serving the user. Background technique [0002] Today IT technology has played a vital role in people's work and life. How to effectively use information means to really help improve their work and study efficiency? This is a question that all application units are thinking about. Faced with the restriction of application to technology development, the international focus of the IT industry has shifted from simply emphasizing technology to focusing on "technology + service", and gradually formed IT service specialization, outsourcing and industrialization. However, the content of IT services is mainly focused on providing large-scale information construction consulting, project ...

Claims

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Application Information

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IPC IPC(8): G09B5/00G09B7/02H04L12/00H04L12/16
CPCG09B7/02G09B5/00
Inventor 李立明李佳时
Owner 帮吧(北京)科技有限公司
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