Message intermediation method, message processing method, service management method and device for implementing same

Abstract

Disclosed are a message intermediation method, a message processing method, a service management method and a device for implementing the same. A user terminal can receive, from a service providing device, a message related to a product or a service via a chatroom generated according to the product or the service by a message intermediation server.

Description

TECHNICAL FIELD[0001]Embodiments relate to a message intermediation method, a message processing method, a service management method, and a device for implementing the same, and more particularly, to a user terminal that receives a message related to a product or service from a service providing device via a chatroom created by a message intermediation server based on the product or service.[0002]Embodiments relate to a service management method and a service processing terminal for implementing the same, and more particularly, to a service management method for a user terminal requesting a service.BACKGROUND ART[0003]In related arts, when a user purchases a product, a product seller provides the user with product purchase history such as product preparation or product purchase details through a short message service (SMS), a mobile phone, or a personal computer (PC). Further, in relation to product delivery following the product purchase, a delivery company may inform the user of a...

AI Technical Summary

Benefits of technology

[0057]According to an embodiment, by intermediating a message related to a product or service via a chatroom created based on the product or service, the message related to the product or service may be forwarded to a user terminal more conveniently.

[0058]According to an embodiment, a service processing device may forward a message related to a product or service to a user terminal without charge via a chatroom provided by a messenger program, without incurring a separate cost.

[0059]According to an embodiment, a service efficiency may improve by inducing a user to perform an action requested by a service provider through a message related to a product or service.

[0060]According to an embodiment, a service provider possessing a service processing terminal may process service management for a user terminal requesting a service more conveniently.

[0061]According to an embodiment, a service may be managed relatively simply and cost-efficiently by forwarding various types of service progress messages necessary for processing the service after a chatroom provided by a chat program is created based on the service requested by a user.

Problems solved by technology

Thus, the user may need to communicate with a service provider using a somewhat complex method after purchasing a product.

In addition, the service provider may need to bear communication expense for use of SMS to provide the user with further details.

However, when a service provider provides a user with a service schedule notification or a service progress necessary when processing a service, the service provider spends separate communication expense to transmit information or messages necessary for processing the service.

Further, service providers of different businesses may use different service management programs, or a separate service management program may not be installed in a client terminal of a service provider.

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