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Message intermediation method, message processing method, service management method and device for implementing same

a message and communication technology, applied in the field of message intermediation method, message processing method, service management method, and device for implementing the same, can solve the problems of service provider spending separate communication expense, some complex method, service provider may need to bear communication expense, etc., to achieve relatively simple and cost-effective management, convenient operation, and improved service efficiency

Inactive Publication Date: 2016-12-22
KAKAO CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Benefits of technology

This patent describes a way to send messages related to products or services to user devices through a chattrom created based on the product or service. This allows for more convenient and efficient communication between service providers and users. Additionally, users can be encouraged to take action through the messages, improving service efficiency. Overall, this patent provides a cost-effective and simple way to manage and provide services to users.

Problems solved by technology

Thus, the user may need to communicate with a service provider using a somewhat complex method after purchasing a product.
In addition, the service provider may need to bear communication expense for use of SMS to provide the user with further details.
However, when a service provider provides a user with a service schedule notification or a service progress necessary when processing a service, the service provider spends separate communication expense to transmit information or messages necessary for processing the service.
Further, service providers of different businesses may use different service management programs, or a separate service management program may not be installed in a client terminal of a service provider.

Method used

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  • Message intermediation method, message processing method, service management method and device for implementing same
  • Message intermediation method, message processing method, service management method and device for implementing same
  • Message intermediation method, message processing method, service management method and device for implementing same

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Embodiment Construction

[0078]Hereinafter, embodiments will be described in detail with reference to the accompanying drawings.

[0079]FIG. 1 is a block diagram illustrating an overall system for performing a message intermediation method according to an embodiment.

[0080]The system shown in FIG. 1 may include a message intermediation server 101, user terminals 102-1 through 102-N, service management servers 103-1 through 103-N, and service processing terminals 104-1 through 104-S. The service management servers 103-1 through 103-N and the service processing terminals 104-1 through 104-S may be defined as service providing devices.

[0081]The service management servers 103-1 through 103-N may refer to servers operated by providers that provide products or services, for example, product sellers or delivery companies. The service processing terminals 104-1 through 104-S may refer to communication terminals, for example, personal digital assistants (PDAs), smart phones, portable terminals, personal computers (PCs)...

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PUM

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Abstract

Disclosed are a message intermediation method, a message processing method, a service management method and a device for implementing the same. A user terminal can receive, from a service providing device, a message related to a product or a service via a chatroom generated according to the product or the service by a message intermediation server.

Description

TECHNICAL FIELD[0001]Embodiments relate to a message intermediation method, a message processing method, a service management method, and a device for implementing the same, and more particularly, to a user terminal that receives a message related to a product or service from a service providing device via a chatroom created by a message intermediation server based on the product or service.[0002]Embodiments relate to a service management method and a service processing terminal for implementing the same, and more particularly, to a service management method for a user terminal requesting a service.BACKGROUND ART[0003]In related arts, when a user purchases a product, a product seller provides the user with product purchase history such as product preparation or product purchase details through a short message service (SMS), a mobile phone, or a personal computer (PC). Further, in relation to product delivery following the product purchase, a delivery company may inform the user of a...

Claims

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Application Information

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Patent Type & Authority Applications(United States)
IPC IPC(8): G06Q30/00H04L12/58
CPCH04L51/04G06Q30/016G06Q10/107G06Q30/0631
Inventor KIM, KI PUNGKO, YOUNG KILGIL, EUN SUNLEE, JUN SEOMOON, JI HOONJANG, HAVE KYUNG
Owner KAKAO CORP
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