Service system (10) for
mass transit vehicles for catering to passengers or distributing other items, in particular pillows, blankets or
headphones, upon individual request from passengers, with a
robot-based service unit (28) for interacting with passengers and a fastening device (30) connected to the
robot-based service unit (28), wherein the fastening device (30) is attached to the ceiling (22) of the
mass transit vehicle, characterized by the fact that the
robot-based service unit (28) is a robot arm, the robot arm having a multitude of segments which are connected to each other by joints, for position-accurate and precise catering and supply of all passengers, especially also away from the
aisle, the fastening device (30) is arranged in the area of an
aisle (18) between respective rows of seats (16) and is movable along the
aisle (18), The
service system (10) additionally includes a motion sensor and / or a camera for detecting passenger movements, and the robot-based service unit (28) has
gesture recognition and / or
speech recognition and a touch display for interacting with passengers.