Method for sound control enquiry of extension subscriber and telephone switching equipment applying the method

Abstract

The invention relates to a telephone switching device for sound-control query of extension subscribers. The telephone switching device comprises a telephone channel part, a control part and an input and output part, wherein the control part comprises a processor and a memory for storing extension number information, and is particularly provided with a sound identification module and a sound input module which is connected with the sound identification module; the sound input module inputs sound identification information which is identified by the sound identification module; and the processor selects the extension number information which is matched with the sound identification information from the memory. By adoption of the structure, users can quickly input query names or department names through sound, a system automatically transfers calling to extensions of matched names or departments, and the users do not need to press down extension numbers or do not need artificial transferring, so that user communication is convenient.

Description

technical field [0001] The invention relates to a method and equipment for inquiring about extension users, in particular to a method for inquiring about extension users through voice control and a telephone switching device using the method. Background technique [0002] For the telephone system with transfer function, the switchboard operated by personnel was responsible for the transfer of incoming calls in the early days. The switchboard staff knew the extension number the caller was looking for, transferred the call to the extension, and the extension user could answer the call . [0003] Later, the machine replaced the manpower, and the switchboard of the telephone system replaced the operator. The caller must enter the extension number of the extension user he wants to find, so that the call can be automatically transferred to the destination telephone extension through the switchboard. [0004] Another type of switchboard switching telephone system, the telephone nu...

AI Technical Summary

Problems solved by technology

[0005] However, there is a problem in the above-mentioned telephone systems with transfer function. When the caller only knows the name or department of the person who is expected to call, but does not know the extension number information of the person who wants to call or forgets the extension number information, it will It is impossible to directly transfer the call to the destination extension through the existing telephone switching equipment, causing the caller to be unable to find the caller of the extension, resulting in call failure

[0006] If you check again through manual service, you will also encounter situations where the switchboard staff may not be at the switchboard, or the switchboard staff will transfer the incoming call to a non-existent extension by mistake, which will also cause trouble to the caller

Most importantly, this is very time-consuming and increases the call time of the caller, which is very inconvenient

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