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Method for implementing automatic outer call

An automatic outbound and automatic technology, applied in the field of mobile communications, can solve the problems of not being able to effectively improve the utilization rate of CTI agent resources, customer ideas and opinions not being able to be fed back at the first time, and reducing the success rate of marketing, etc.

Active Publication Date: 2014-02-26
CHINA MOBILE GRP FUJIAN CO LTD
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  • Abstract
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  • Claims
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AI Technical Summary

Problems solved by technology

[0003] At present, there is no good business platform for user return visits and active marketing. Even if it has functions, it is very simple. Customers’ ideas and opinions cannot be fed back at the first time. Therefore, a unified automatic outbound call system is needed to realize active outbound calls for telemarketing, Business promotion, market research and publicity, key customer service, customer care, etc.
[0004] The existing automatic outbound system technology has the following defects: the function is simple; there is no predictive algorithm, which cannot effectively improve the utilization rate of CTI agent resources and reduce the success rate of marketing

Method used

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  • Method for implementing automatic outer call

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Embodiment Construction

[0015] The present invention will be further described below in conjunction with the accompanying drawings and embodiments.

[0016] Such as figure 1 As shown, the present invention discloses a method for realizing automatic outgoing calls, including data collection / statistics module, CTI (Computer Telephony Integration) server, APD module (Automatic Prognosticate Dialout automatic predictive call out module), user database and IVR (Interactive VoiceResponse Interactive Voice Response) server; It is characterized in that: described method realizes by following steps:

[0017] Business personnel input marketing content into the system through the WEB interface of the system; marketing content (what to do), call-out time (when to do it), call-out resources (who will do it), execution method (how to do it) and other information are organized into a Outbound call plan; the user group number is imported into the system as the task data of the plan;

[0018] 1. The data collection...

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Abstract

The invention relates to a method for realizing automatic external call, which comprises a data acquisition / statistics module, a CTI server, an APD module, a user database and an IVR server, and is characterized in that the method automatically calls certain number of users according to current prediction algorithm and busy / free conditions of CTI seat resource, external line resource and other related resources, the communicated users are switched to seat representatives for marketing service, thereby effectively improving service efficiency of the seat representatives, and further improving marketing success ratio.

Description

technical field [0001] The invention relates to the technical field of mobile communication, in particular to a method for realizing automatic outgoing calls. Background technique [0002] With the rapid development of the mobile communication business, the importance of outbound service has gradually become prominent. Outbound service is under the guiding ideology of active service and database marketing, to contact target customers in a planned and targeted manner. System" (or automatic outbound call system) establishes a good communication bridge with customers, understands the user's situation, opinions and needs, actively publicizes the company's new policies, new discounts, and recommends new businesses to customers; Conduct telephone return visits on product quality, usage, etc.; achieve the purpose of retaining customers and expanding the number of customers during the process of outbound return visits. [0003] At present, there is no good business platform for use...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04W4/16H04M3/42
Inventor 余梓宁夏万州陈成钦刘华星
Owner CHINA MOBILE GRP FUJIAN CO LTD
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