55results about How to "Optimize service process" patented technology

The invention discloses an integrated tobacco industry information security, operation and maintenance application platform system, which comprises an information security, operation and maintenance service management portal module, a centralized security control module, an informationized work management module and a business service management center module; the information security, operation and maintenance service management portal module is respectively connected with the business service management center module, the centralized security control module and the informationized work management module; the information security, operation and maintenance service management portal module mainly comprises a display module, a business module and an acquisition module, and the acquisition module is provided with an operating command interface and an external platform interface. The system can be used for centrally managing information security and IT (Information Technology) service, realizing the centralized management of accounts, authentication, authorization, audit and access, standardizing security, operation and maintenance management, increasing the quality of operation and maintenance, decreasing security risk, regularizing the behaviors of users, and facilitating to increase the professional levels of technicians.

The invention relates to a public service management system based on government cloud. The public service management system comprises a three-tier service framework and a public service integrated management system. The three-tier service framework successively comprises a presentation layer, a business logic layer and a data access layer from top to bottom. The presentation layer comprises a web system, a mobile phone APP and a self-service terminal. The business logic layer comprises a village and town basic information system, a social conflict resolution system, a grassroots party building system, a convenience service system and a government service system. The data access layer provides basic data and a data structure for data collecting, settling and analyzing, and provides the data support service for the business logic layer. The public service integrated management system comprises user right management, service guide management, payment management, reservation information management, process management, early warning management, information release management and service access management. The public service integrated management system provides effective management means and functions for normal operation of the system and normal processing of businesses.

The invention is a system platform and particularly relates toa resident health card based on entity card virtualization achieving method and system platform, comprising a cloud platform of resident health card, a residents health card service platform, a health card management platform, a mobile phone APP, a card reader and an HIS system, wherein the resident health card based on entity card virtualization achieving method and system platform intelligence cloud service, which is in high operation efficiency.

The invention discloses an educational equipment management platform, comprising the following functional modules: a visual pre-warning monitoring module, a Class-Access-to-ICTs equipment monitoring module, an external terminal monitoring module, a report management module, an equipment ledger management module, an equipment purchasing management module, a laboratory management module, an equipment maintenance management module, a campus safety monitoring module, a network equipment monitoring module, a report generating module, a mobile management module (cellphone App), a monitoring auditing module, a system setting module and a log management module. The educational equipment management platform of the invention, which is a simple and powerful service platform and is easy to use, is provided for users to realize dynamic equipment monitoring, assessment and evaluation and decision-making analysis and to enable the administrative department to know the use state and the use efficiency of school education equipment, thereby improving the education management efficiency, optimizing the education management and service process, making the equipment fully used and taking full advantage of the education equipment.

The invention provides a dish distributing system based on an intelligent table, which can effectively improve the accuracy of the dish distribution by strictly distributing the dish according to theorder information with a dish distribution management unit and a dish distribution display screen; a mode of transmitting the dish by the special person and a mode of taking the dish by self are supported, a dish distribution notification is issued according to the information corresponding to the order to which the dish belongs, and the service person receives the dish distribution notification and then transmits the dish, or the customer receives the dish distribution notification and then takes the dish; and a table management unit can receive a dish taking notification and a smart table displays the dish taking notification on the desktop, and the customer confirms and deletes the corresponding dish after serving, thereby updating the information in time. Through the above system, theworkload of restaurant staff and the time for customers to wait for serving can be significantly reduced. At the same time, the probability of mistakes in the process of food delivery can be effectively reduced, so as to effectively optimize the restaurant service process, improve the user experience, and significantly improve the restaurant's economic benefits.

The present invention provides a card hospital diagnosis management system, whose structure is composed of a system data storage server, information enquiry computer terminals, and diagnosis and treatment check computer terminals, wherein, the system data storage server is provided in the hospital system, the information enquiry computer terminals with card reader and printer are mounded in the allure, and computer terminals with card reader are mounted in every out-patient clinic and inspection departments; every computer terminals are connected with the system data storage server through wired or wireless mode to form a local area network; and the system data storage server is connected with to the server of the network operation company through internet. Compared with the prior technology, the card hospital diagnosis management system optimizes the flow of hospital services, reduces the workload of the out-patient departments and inspection departments, improved work efficiency, improves the patients' right to know, and will bring more social and economic benefits to hospitals.

The invention discloses a mobile payment system and an implementation method based on virtualization of a social security card. The mobile payment system comprises a social security card management system, a social security card key management system, a social security card virtualization management system, a virtualization APP, virtualization business application, a recognition terminal, a medical insurance system and a financial institution system. The social security card management system manages social security entity cards; the social security card key management system provides a key for encrypting a virtual card; the social security card virtualization management system manages services such as providing application and generating the virtual card for the insured who already has the entity card; the virtualization APP provides the mobile service of the virtual card; the virtualization business application provides computer-side virtual card service; the recognition terminal recognizes two-dimensional codes and interacts with background application; the medical insurance system and the financial institution system provide settlement service. The mobile payment system disclosed by the invention has the advantages that integration of online and offline social security card service is realized and the service flow is optimized; the two-dimensional codes are safer to use; the mobile payment system is used for online service instead of the entity card and has the advantages of low cost and high efficiency.

The invention discloses a unified label library management method. According to the method, a label entity and an entity tree directory structure are created according to user requirements; corresponding label physical data is added to each label entity of the entity tree directory structure; different operation entity objects can be fused into one label library; unified integration of data from different database sources is realized; label configuration management is carried out according to the attributes of the label entities to obtain a complete label tree, and then service request response can be carried out according to label configuration management; and data processing, data caliber and data service capability are standardized, the service capability of a data center station is improved, the development and service process of label construction is optimized, the management cost is reduced, and the standardization capability and reuse capability of data and software are improved. The invention further provides a unified label library management device and apparatus and a readable storage medium, which have the above beneficial effects.

The invention discloses an intelligent long-term nursing service platform based on big data analysis. The intelligent long-term nursing service platform is characterized in that the platform comprisesan application accepting module, a grade evaluating module, a service management module, a calculation payment module, a cost auditing module and an information system module; the platform realizes big data analysis by means of data which are generated by historical long-term nursing insurance; quality evaluation analysis is performed on insurance covered personnel, evaluation mechanism and service mechanism according to a data analysis result; and furthermore reasonable analysis and prediction can be performed on a social insurance fund according to the used funds and historical data in a current year.

The invention provides an intelligent dining table ordering system. A user carries out ordering through an ordering management unit, and carries out settlement through a settlement management unit. Each ID user end has an independent operation interface and is capable of independently carries out ordering and settlement. If users of multiple operation interfaces hope to carry out ordering together, the users can form a group through a first group management unit, members in the same group can carry out ordering and settlement together, and contents achieved on all the operation interfaces during the ordering can be updated synchronously. According to the invention, self-services in the whole process of ordering and payment of customers can be achieved; labor of service staff can be remarkably reduced; labor and time for waiting for ordering of the customers in a restaurant are greatly reduced; a single-person consumption mode or a group consumption mode can be selected as required; restaurant service processes are effectively optimized; use experience by users is improved; and the economical benefit of the restaurant can be remarkably improved.

The invention discloses an education equipment management system and method. The system comprises an Education-Bureau remote monitoring sub system and a plurality of school monitoring sub systems. Each school monitoring sub system comprises a school monitoring terminal, a plurality of teacher monitoring terminals, a school switch, a wireless AP, a plurality of student computers and a piece of equipment which is not monitored by software. The equipment which is not monitored by software is provided with an intelligent terminal. The intelligent terminal on the equipment which is not monitored by software and the student computers are connected with the school switch via the wireless AP. The school switch is connected with each teacher monitoring terminal in connection with the school monitoring terminal. Each school monitoring terminal is connected with the Education-Bureau remote monitoring sub system via a communication network. By the invention, school equipment can be monitored in a centralized manner and an early warning can be given, dynamic equipment monitoring is realized, and the administrative department can know the use state and the use efficiency of the school education equipment in real time, thereby improving the education management efficiency.

The invention discloses a population health big data analysis system and method. The system includes a mobile scanning module, a detection mechanism module, a background terminal module and a cloud server module; the background terminal module is wirelessly connected with the mobile scanning module; the detection mechanism module is provided with a power source module; and the mobile scanning module is electrically connected with the detection mechanism module. According to the population health big data analysis system and method of the invention, nursing levels can be assessed through the big data analysis technology, the accuracy of the assessment of the nursing levels of long-term nursing insurance can be improved, and the cost of assessment can be reduced; the big data technology is adopted to assess the quality of nursing service, and multi-dimensional analysis can profile relevant service agencies and service personnel, and therefore, a service process can be further optimized,and the quality of the service can be improved; and with the collected data, long-term nursing insurance government departments can be assisted in policy formulation, such as age delineation, scoringstandard setting, and nursing service item scope defining; and the use and balances of funds can be predicted through the big data, and therefore, the too much expenditures, or even the emptying of the funds can be prevented.

The invention provides a service area customer group portraying method and system based on deep clustering. The method comprises the steps that S1, customer group information of a service area is acquired and preprocessed; s2, performing feature processing on the customer group information to obtain feature variables; s3, further extracting feature variables by using the trained model to obtain deep features; s4, performing clustering analysis on the customer group information of the service area, and outputting a clustering result; s5, calculating a contour coefficient to evaluate the clustering quality; optimizing and adjusting the model according to an evaluation result; and S6, according to a clustering result, dividing the customer group information of the service area into multiple types to construct customer group portraits. According to the method, the deep clustering algorithm is introduced into the customer group portrait of the high-speed service area, the limitation of a traditional method is effectively solved, different types of customer groups are identified, and the accurate customer group portrait is constructed.

The invention discloses a social security card virtualization system and a method. The social security card virtualization system includes a social security card management system, a social security card key management system, a social security card virtualization management system, a virtualized APP, a virtualized business application, a medical insurance system and a financial institution system; the social security card management system manages social security physical cards, and the management of the social security physical cards involves the card production and card issuance of the physical cards; the social security card key management system provides keys for the encryption of social security virtual cards; the social security virtual card management system performs management soas to provide services of applying for and generating virtual cards for insured people who have the physical cards; the virtualized APP provides mobile services of the social security virtual cards; the virtualized business application provides computer-side social security virtual card services; and the medical insurance system and the financial institution system provide settlement services. With the social security card virtualization system and the method of the invention adopted, online and offline integrated social security card services can be provided; the optimization of a service flow can be promoted; the use of two-dimensional codes is safer. The social security card virtualization system and the method can replace physical cards to perform online services. The social security card virtualization system and the method have the advantages of high efficiency and low cost.

The embodiment of the invention relates to an order generation method based on consultation service, and the method comprises the steps: enabling a server to receive a logging-in verification information transmitted by a first mobile terminal; enabling the server to carry out the analysis and obtain the identity information and the code information of the mobile terminal; enabling the server to verify the identity information, and verifying the correlation between the identity information and the code information of the mobile terminal when the server passes the verification of the identity information; transmitting logging-in success prompt information to the first mobile terminal when the correlation verification is passed; receiving a consultation request; building a communication link between the first mobile terminal and the second mobile terminal when the attribute information of the consultation request is first attribute information; enabling the server to generate first order information; building a communication link between the first mobile terminal and a third mobile terminal when the attribute information of the consultation request is second attribute information; generating second order information; generating order payment prompt information according to a preset time threshold value and an order list, and transmitting the order payment prompt information to the first mobile terminal.

The present invention discloses a kind of on-line evolution method for modular software. The sync state, cutoff state and buffering state are introduced to establish fine module managing mechanism, and the module is reloaded by means of new loading program constituing method on the basis to realize the altering, increasing, deleting and other operation of the software in running. This can on-line increase service content, optimize service program, eliminate system defect, raise response effect and raise the service quantity of software system.

The invention discloses an education equipment managing, monitoring and auditing system which comprises a sensitive website analyzing module, an early warning and reminding module, a system parameter configuring module, an external device and interface managing module, a running state monitoring module, a system resource safe managing module, a log auditing module, a network patroller module and a patch distributing module. According to the invention, real-time monitoring to computers in a school can be achieved, including the running states, accessed websites and data of computers. Under an abnormal condition, an early warning can be promptly made to prevent a system from leaking secretes or being attacked because of poor auditing. The auditing system of the invention integrates business processing, application statistics, running state collection and equipment monitoring into one, which comprehensively monitors and maintains a platform and allows the management department of a school to have real-time understandings of the using state and using efficiency of education equipment in the school, and therefore, management efficiency can be increased and management services can be optimized.

A processing method for use in a communications network to process a service request relating to a user. During a first stage referred to as a “detection” stage an interrogation server interrogates a subscriber server in order to obtain an identifier of a nominal registration server to which it transfers the service request, and in the event of the transfer failing, it interrogates the subscriber server in order to obtain the capabilities that a registration server needs to possess in order to be capable of delivering the services authorized for the user. Once the nominal registration server is considered to be unreachable, a second stage is started, referred to as an “optimization” stage, during which a single transfer is made to registration servers of the service request relating to a user.

The invention relates to the field of hospital information management, and discloses a management system and method for calling numbers for triage. A triage calling number management system, comprising an information collection module, a statistical analysis module, a display monitoring module and a storage query module; the information collection module is used to collect medical information and queuing information of medical personnel; the display monitoring module , which is used to display medical information and queuing information, set and monitor the setting parameters of the display content; the statistical analysis module is used to divide the medical information into four categories of hospitals, departments, doctors and medical patients for statistics, and obtain statistics information; the storage query module is used for storing and querying statistical information. Through the digital management of medical information, a high degree of sharing of hospital patient information can be realized, and service quality can be improved.

The invention relates to a customer insight platform in a financial deprotection scene, and belongs to the field of financial science and technology. The data processing and analyzing module is used for identifying customer behavior modes, preference changes and potential risk points; the customer insight module is used for updating customer labels and realizing personalized classification and prediction; and the application service module is used for designing a customized financial service scheme according to the insight result. The method has the advantages that the capacity of the financial institution in the aspect of customer right protection is greatly improved, consumption disputes are reduced through accurate insight of customer requirements, the service process is optimized, customer trust and satisfaction are enhanced, and meanwhile sustainable development of the financial institution is promoted.

The invention relates to the technical field of data processing, and discloses a complaint label classification method and device, equipment and a medium, and the method comprises the steps: obtaining complaint data of a user, converting the complaint data into a complaint text, and inputting the complaint text into a large language model; the big language model analyzes and processes the complaint text and outputs complaint key information; performing label classification on the complaint key information according to a preset label framework to obtain a label result; according to the historical complaint labels, whether the label results are classified accurately or not is judged, and when the label results are classified accurately, label classification is completed. According to the method, the content of the complaint of the user is analyzed, the content of the complaint of the user is subjected to label classification, whether label classification is correct or not is judged through the historical complaint labels, and the accuracy of label classification is improved.

The invention relates to the technical field of medical services, in particular to an integrated intelligent medical service system, method and equipment. The system comprises a doctor-seeing appointment service module, a hospital guide service module, a post-diagnosis service module and a service rating module. The doctor-seeing appointment service module is used for generating doctor-seeing appointment suggestions according to doctor-seeing demands input by the patient and receiving doctor-seeing appointment information selected by the patient from the doctor-seeing appointment suggestions; the hospital guide service module is used for carrying out hospital guide on the patient based on the treatment appointment information in the treatment process of the patient and recording treatment data in the treatment process of the patient; the after-diagnosis service module is used for generating health suggestions based on the treatment data and recording feedback information of the patient for the health suggestions; and the service rating module is used for generating a rating report of the doctor seeing service for the patient based on the doctor seeing reservation information, the doctor seeing data and the feedback information, and generating an improvement strategy based on the rating report. The service quality and efficiency can be improved.

The invention discloses a large-model government affair service intelligent management method, system and device and a medium, belongs to the technical field of artificial intelligence, and aims to solve the technical problem of how to improve the automation and intelligence degree of government affair service by using a large-model technology, improve the government affair service efficiency and further improve the user experience. According to the technical scheme, the method comprises the steps of government affair service data collection, wherein specific affair handling items and public common affair handling item original data are collected from multiple channels; government affair service original data treatment: carrying out data cleaning on the collected original data, removing noise and abnormal values in the original data, obtaining cleaned data, and carrying out affair handling item classification on the cleaned data; training a pre-training large model: training the pre-training large model by using the mass processed data, so that the pre-training large model continuously learns and evolves, and obtaining the trained pre-training large model to meet the requirements of government affair services; and processing the government affair problem and giving a processing result.

The invention discloses an intelligent service linkage queuing number calling method based on an AI learning model. The method comprises the following steps: a transacter obtains a unique queuing number through a queuing number taking module; the queuing management module is used for managing the transaction processes of all transactions and dynamically informing the transactors of transaction recommendation sequences of all the transactions, the currently available optimal waiting window and the predicted waiting time in real time; in the transaction handling process, if a transacter cannot arrive at a handling window in time, a queuing management module intelligently adjusts a reservation number calling queue of subsequent transactions according to the actual transaction handling progress and the situation of a queuing resource pool of remaining transactions; and if the transacter needs to cancel the transaction of a certain transaction, the queuing management module intelligently adjusts the waiting window of the subsequent transaction and the required waiting time. The invention relates to the technical field of artificial intelligence scheduling, and can solve the problem that in the prior art, when a transacter transacts multiple transactions at the same time, conflicts or number missing is likely to happen.

The invention provides an intelligent community management robot system based on an artificial intelligence technology, and belongs to the technical field of intelligent community robots, and the system comprises a community data automatic sensing module which is used for automatically sensing and collecting community data, and obtaining multi-modal data; the multi-modal data integrated management module is used for performing centralized management and processing on the acquired multi-modal data to obtain single information flow data; the sustainable artificial intelligence calculation module is used for carrying out intelligent calculation and analysis on the single information flow data, identifying community service requirements, optimizing a service process and outputting an instruction of the community service requirements; the community governance service function module is used for providing intelligent services; and the community robot task execution module is used for providing a human-computer interaction interface and executing intelligent service according to the instruction required by the community service. The intelligent community management robot system solves the problems that the service function of an existing intelligent community management robot system is difficult to achieve, the resident participation degree is low and the intelligent degree is low.

The invention relates to an intelligent customer service method, and aims to provide personalized and accurate customer service reply through advanced technical means. The method comprises the following steps: firstly, acquiring and analyzing a query request of a user regardless of the form of text, voice or image; thirdly, intention recognition is conducted through a preset response model, a user portrait is generated in combination with historical interaction data of the user, and customer service requirements are predicted according to the user portrait. And by correcting the prediction intention data and considering the user preference, an accurate customer service reply is generated. In addition, the system also collects subsequent behavior data of the user, constructs a service scoring data set, and continuously optimizes the service model by using a machine self-learning algorithm. According to the method, the user satisfaction can be effectively improved, the click rate and the conversion rate are increased, the response time is shortened, the problem solving rate is improved, and continuous service optimization and performance improvement are realized.

The invention relates to an Internet-based electronic commerce order processing system. The system comprises an order receiving system, order receiving system terminals, an order receiving system service platform and a distribution system, wherein the order receiving system makes direct contact with clients and is equipped with multiple distributors, the order receiving system terminals are used by the distributors, the order receiving system and the order receiving system service platform make contact with each other through an information transmitting and receiving system, and the distribution system is arranged and managed by the order receiving system service platform; each order receiving system terminal is provided with a data conversion device, and a data sending module is arranged on each data conversion device. According to the system, a commodity system and a cloud server are combined, convenience is brought to tracking of electronic commerce orders, time can be saved for the clients, control over commodities is better targeted, and the electronic commerce service process is optimized.

The invention provides a side dish system based on an intelligent dining table, which can effectively improve the accuracy of the side dishes through the side dish management unit and the side dish display screen in strict accordance with the order information; In this way, the side dish notification is sent out according to the information corresponding to the order to which the dish belongs, and the service staff will deliver the dish after receiving the side dish notification, or the customer will pick up the meal after receiving the side dish notification; the table management unit can receive the dish pick-up notification and It is displayed on the desktop of the smart dining table, and after the dishes are served, the customer will confirm and delete the corresponding dishes, so as to update the information in time. Through the above system, the workload of restaurant staff and the time for customers to wait for food can be significantly reduced, and at the same time, the probability of errors in the process of delivering food can be effectively reduced, thereby effectively optimizing the restaurant service process, improving user experience, and significantly improving the restaurant. economic benefits.

The invention relates to an artificial intelligence assisted tourist destination tourist flow analysis method. The method comprises the following steps: obtaining tourist destination information, collecting tourist flow data according to a destination, obtaining the data, establishing a tourist flow data platform, and updating the data in real time; a visualization tool is selected according to the type of data acquired by the data acquisition platform and analysis requirements, and destination tourist information needing to be analyzed is poured into the selected visualization tool to be converted into a chart to be displayed. According to the method, the visual chart is adopted to express and analyze the passenger flow volume, the visual technology provides a powerful tool for passenger flow volume analysis, mass tourism data can be better understood and utilized, and the tourism flow volume analysis efficiency is improved by collecting and sorting data, selecting proper visual tools, creating charts and graphs and carrying out deep analysis. And tourist practitioners and decision makers can be helped to make intelligent decisions, and continuous innovation and development of the tourist industry can be promoted.

The invention relates to a quantitative evaluation method for an emotion index of an electricity customer. The method comprises the following steps: establishing four independent data modules, namelya positive sentiment word module, a negative sentiment word module, a negative word module and an adverb module; converting all the incoming call information of the client into text information; splitting the text into M sentences by taking the sentences as units; for the jth sentence, splitting the sentence into N vector word groups; calculating an emotion score Qj of the jth sentence; and addingthe M Qj values to obtain a total sentiment value Q < total > of the text. According to the invention, through mining the text data, automatic identification of the customer service risk is realized,the problems of incompleteness, non-timeliness and non-objectivity in manual identification of the customer risk are eliminated by a technical means, and the risk early warning work quality and efficiency can be improved.