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49 results about "Business service management" patented technology
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Business service management is an approach used to manage business IT services. BSM promotes a customer-centric and business-focused approach to Service Management, aligning business objectives with IT or ICT from strategy through to operations. A BSM approach is most commonly applied in an Information and communications technology environment, positioned above IT Service Management. BSM is distinctive in ensuring that business and customer objectives provide an input which is considered when defining the IT Service Management approach and the business services to be offered by the IT Service Provider. According to the 2011 edition of ITIL, business service management is "the management of business services delivered to business customers. Business service management is performed by business units." ITIL, according to the ITIL books themselves, is "a set of best-practice publications for IT service management". ITIL does not, therefore, give guidance on Business Service Management or Service Management outside of the IT domain.
Application Blueprint and Deployment Model for Dynamic Business Service Management (BSM)
ActiveUS20110321033A1Error detection/correctionVersion controlProgram managementApplication software
Disclosed are systems and methods for model based provisioning of applications and servers (both physical and virtual) to execute provisioned applications in a reliable and repeatable manner. Several aspects of a complex application management including compliance, change tracking, monitoring, discovery, processing steps, CMDB integration are disclosed within a comprehensive hierarchy of definition templates forming a model. This model can then be used at provisioning time to instantiate a compliant instance of the provisioned application. This model can also be used at run-time for managing run-time aspects of the provisioned application. Additionally, the model based approach can help track applications even when or if applications drift from their intended design and policies for use.
Owner:BMC SOFTWARE
Automated service management system with rule-based, cascading action requests
InactiveUS20170220998A1Faster and efficient performanceFacilitate communicationFinanceOffice automationService product managementIT service management
A system may generate action requests for a service management system. A user preference data store may contain electronic records for a set of users, including, for example, at least one user preference value. A back-end application computer server may receive, from a remote user mobile device, an indication associated with an event. The server may then determine at least one location coordinate associated with the event and select a sub-set of service providers from a service provider data store based on the location and at least one user preference value. The server may generate an action request for a designated one of the sub-set of service providers in accordance with logic based rules and transmit information about the action request to the designated service provider and the remote user mobile device. The server may receive an action request update and transmit a modified action request to another service provider.
Owner:HORN GREGORY WILLIAM +1
System and method for providing service management in a distributed database system
InactiveUS7984073B1Eliminate and substantially reduce shortcomingDigital data processing detailsSpecial data processing applicationsDatabase serverService product management
Embodiments of the present invention provide a system and method for service management in a distributed database environment. In general, embodiments of the present invention provide a service manager that connects to or is part of a database appliance that collects database performance data in the distributed database system. The database appliance accesses traffic between database clients and database servers and collects a variety of database performance statistics without having to rely on agents at the database clients or database servers. The service manager can access the performance data from the database appliance (locally or over communications link) and archive the performance data. Additionally, the service manager can compare items of the performance data (e.g., specific performance statistics) to user defined thresholds. If a threshold is met, the service manager can notify a user by, for example, sending an email.
Owner:KIP CR P1 +1
Integrated tobacco industry information security, operation and maintenance application platform system
InactiveCN103400226ARealize scientific monitoringImplement schedulingResourcesMaintenance managementEngineering
The invention discloses an integrated tobacco industry information security, operation and maintenance application platform system, which comprises an information security, operation and maintenance service management portal module, a centralized security control module, an informationized work management module and a business service management center module; the information security, operation and maintenance service management portal module is respectively connected with the business service management center module, the centralized security control module and the informationized work management module; the information security, operation and maintenance service management portal module mainly comprises a display module, a business module and an acquisition module, and the acquisition module is provided with an operating command interface and an external platform interface. The system can be used for centrally managing information security and IT (Information Technology) service, realizing the centralized management of accounts, authentication, authorization, audit and access, standardizing security, operation and maintenance management, increasing the quality of operation and maintenance, decreasing security risk, regularizing the behaviors of users, and facilitating to increase the professional levels of technicians.
Owner:湖南省烟草公司永州市公司
System and method for business service management
A management system has a reconciliation engine that reconciles information describing resources from a computer network service and stores reconciled information in a database. An editing engine or server is used to access and search reconciled information in the database based on at least one search criterion. Preferably, the search criterion is user-entered. The editing engine is then used to create at least a portion of a service model of the computer network service using reconciled information obtained through accessing and searching the database. Preferably, creating the service model is done with a graphical user interface application that enables a user to graphically build and modify aspects of the service model. When the service model is created or updated, a publishing engine or server is used publish at least a portion of the service model to one or more impact managers of the computer network service.
Owner:BMC SOFTWARE
Dynamically optimized distributed cloud computing-based business process management (BPM) system
InactiveUS8504400B2Short timeProvide an uncompleted assignment more efficientlyDigital computer detailsProgram controlCloud computingBusiness process modeling
A workflow server can receive requests, each for a business process workflow conforming to a business process model. Each business process workflow can include a set of interdependent tasks. The workflow server can satisfy received requests by assigning tasks to different service providers that provide software services. Each of the tasks can be assigned to corresponding ones of the software services. For each task, the workflow server can also defines an allocated cost per software service, and a time allocation per software service for completing the corresponding one of the tasks. Different service providers, including those assigned to tasks, can receive information for ones of the tasks not directly assigned to them by the workflow server. The different service providers can then bid on these tasks. Wherein when bids are won, tasks for a business process flow can be reassigned based on winning bids.
Owner:INT BUSINESS MASCH CORP
Service management method and system
The invention is applicable to the field of Internet, and provides a service management method and a service management system, and aims at solving the problems that in the prior art, services under a distributed architecture are not managed in a concentrated manner and not high in flexibility. The method comprises the steps of receiving service requests sent by a client via a unified access bus; performing a unified service governance process on the received service requests, and sending service calling requests to a background node according to service governance results; and receiving service responses sent by the background node, and encapsulating the service responses and returning the encapsulated service responses to the clients. According to the technical scheme of the method of the invention, concentrated processing and monitoring of the services are achieved by a service center, a unified interface is provided for the outside, and thus the all service requests interact with service providers of the background node after being processed by the service center in a concentrated manner, reuse and integration of the business are facilitated, and the flexibility of the distributed architecture is enhanced.
Owner:SHENZHEN KINGDOM TECH
Lightweight RPC framework capable of service management and language calling
ActiveCN106411933AInterprogram communicationData switching networksService product managementClient-side
The invention provides a lightweight RPC framework capable of service management and language calling, which comprises a registration center, a server and a client, wherein the registration center is connected with the server and the client; the server is connected with the client; the server registers service provided by statement to the registration center and is exposed to the registration center in a service specification path through a ServerBootstrap exposure strategy; the client carries out initialization and subscribes specified service to the registration center; the registration center returns a service list to the server; the client builds connection with the server to which the registration center returns information, and RPC service calling is carried out. The lightweight RPC framework capable of service management and language calling can be highly adaptive to a company environment, service management, cross-language calling, lightweight deployment and service code decoupling can be carried out, and the problems that micro server is hard to manage and cross-language calling is hard can be solved.
Owner:SHENZHEN BINCENT TECH
Fuzzy logic-based surveillance in information technology and business service management systems
ActiveUS20080034313A1Overcome disadvantagesEasy to perceiveDigital computer detailsTransmissionDisplay deviceEnterprise level
A method and apparatus are disclosed for monitoring all levels of information technology from low-level hardware up to enterprise level applications and their relation to business processes and business services, and alerting responsible personnel by giving them visual feedback using a phased multicolor display showing indicator status and monitored object status colored by a scheme, which is determined by applying fuzzy logic to the raw monitored indicator values and derived or propagated status attributes and by triggering events derived from fuzzy logic based analysis of raw measured indicator values and derived or propagated status attributes and raw events raised outside the apparatus.
Owner:HILDEBRAND DIETMAR
Fuzzy logic-based surveillance in information technology and business service management systems
A method and apparatus are disclosed for monitoring all levels of information technology and computing resources from low-level hardware up to enterprise level applications and their relation to business processes and business services, and alerting responsible personnel by giving them decision support by visual feedback using color cross-fading graphical objects showing parameter status and monitored resource status multi-colored by a scheme, which is determined by applying fuzzy logic to the raw monitored indicator parameter values and derived or propagated status attributes and by triggering events derived from fuzzy logic based analysis of raw measured parameter values and derived or propagated status attributes and raw events raised outside the apparatus.
Owner:HILDEBRAND DIETMAR
Distributive database service management system
ActiveCN105095317AImprove usabilityAchieve migrationTransmissionSpecial data processing applicationsUsabilityDatabase services
Proposed is a distributed database service management system. The system comprises a master control node and at least one data node, wherein the master control node can manage a database service instance operated on the at least one data node based on a command from a user and / or a configuration file, receive a database access request from an external application, and transmit the received database access request to a target database service instance subsequently, so as to execute a requested database service. The distributed database service management system disclosed in the present invention can realize the high usability of a database service and can satisfy the actual requirements of migration of various databases.
Owner:CHINA UNIONPAY
Lightweight RPC framework implementation method capable of service management and language call
The present invention provides a lightweight RPC framework implementation method capable of service management and language call. The method comprises the following steps: a server registers and declares provided service to a registration center, and exposes itself to the registration center in a service standard path through a Server Bootstrap exposure strategy, a client performs initialization and subscribes the given service to the registration center, the registration center returns a service list back to the server, the client is connected with the server which the registration center returns information back to for performing RPC service call; and lightweight RPC framework implementation method capable of service management and language call can highly fit for the company environment to perform service management, language call, lightweight deployment and business code decoupling so as to solve the problem that the micro service is difficult to manage and difficult for the cross-language call.
Owner:SHENZHEN BINCENT TECH
Balanced Scorecard Method for Determining an Impact on a Business Service Caused by Degraded Operation of an IT System Component
InactiveUS20090240510A1Accurate measurementMinimize difficultyResourcesConfiguration itemComputer science
A “balanced scorecard” method is disclosed for determining degrees of impact on business service elements (BSE's) caused by degradations of configuration items (CI's) in an underlying IT system. The formulas are used by an Impact Calculation Engine (ICE) of a Business Services Management (BSM) system. They provide enhanced accuracy by accounting for “service aspects” of alerts (using categories such as performance, availability, security, end user, capacity, and financial) and / or degrees of CI degradation (in some embodiments using OSI Standards). The method eliminates manual assignment of degrees of impact. Preferred embodiments convert alerts to a common alert format, determine a separate degree of impact for each service aspect, and use default formulas when custom formulas are not provided. Some embodiments use a service subscription wizard to at least partly automate the assignment of CI-to-BSE relationships. Different balanced scorecards can apply to the same BSE at different times, dates, usage levels, etc.
Owner:PLANET BSM
Business service management system
InactiveUS20140324508A1Reduce dependenceResourcesInput/output processes for data processingData streamDisplay device
A Business Service Management system for controlling a layout of resources, in real time, the system comprises: a DBMS; at least one data item, stored in the DBMS, wherein each of the data items being associated with a resource of the layout; an infographic user interface for defining the layout on a control display, the user interface comprises a plurality of icons, each associated with a controlled resource of the layout, each icon presents information related to an operation of the controlled resource thereof! arrow(s) connecting at least two of the icons, for presenting data flow between resources associated with the icons, and operational dependency between resources connected by the at least one arrow! the system is adapted for automatic analyzing an operation of the resources of the layout according to the operational dependency, and changing automatically an indication thereof.
Owner:BECKER SHIMON +2
Method and system for integrating an interaction management system with a business rules management system
ActiveUS8654963B2Improve efficiencyInterconnection arrangementsSpecial service for subscribersContact centerRoute server
Owner:GENESYS TELECOMMUNICATIONS LABORATORIES INC
Mobile terminal access management system
InactiveCN103152737AFlexible configuration managementEnsure safetySecurity arrangementTerminal equipmentAccess management
The invention provides a mobile terminal access management system which comprises a mobile terminal equipment management module, a business service management module, a mobile terminal security access management module, a mobile terminal application management module and a terminal security external member, wherein the mobile terminal equipment management module is used for managing mobile terminal accessed to the system in a unified way; the business service management module is used for managing various business services provided for each mobile terminal accessed to the system; the mobile terminal security access management module operates based on the base data of the mobile terminal equipment management module and the business service management module and is used for taking charge of the security access of each mobile terminal; the mobile terminal application management module operates based on the base data of the mobile terminal equipment management module and is used for managing applications provided for each mobile terminal accessed to the mobile terminal access management system; and the terminal security external member is used for taking charging of the security operation of each mobile terminal. With the mobile terminal access management system, the business services and the mobile terminal applications can be flexibly configured and managed, and different demands brought by various business service changes and the online operation of new mobile terminal applications can be adapted.
Owner:SHENZHEN POWER SUPPLY BUREAU
Business application integration platform architecture based on enterprise service bus
The utility model discloses a business application integration platform architecture based on enterprise service bus, which comprises a register service center, a bus control center, a template configuration management module, an interface management module, a business service management module and an agency service management module. The business application integration platform architecture based on enterprise service bus is characterized by making the original complex interface configuration be simple and easy to use, making the insiders of the enterprise be capable of configuring the interface service according to the service demand, being simple and convenient to operate, having low coupling degree, making the modules be easy to maintain and replace, having good expansibility, ensuring the business application system to be quickly and conveniently switched to the business application integration platform, and implementing data exchange and business integration.
Owner:INFORMATION & COMMNUNICATION BRANCH STATE GRID JIANGXI ELECTRIC POWER CO
Automated business design management system
ActiveCN106445536AReduce dependenceSave development cost overheadSoftware designRequirement analysisData informationRelational database
The invention provides an automatic service design management system for business personnel to develop, use and maintain a program module which meets the needs of their own business by themselves. The automatic service design management system includes a server and a client. The server includes a server-side program and a database. A client program collects business design information of a user by a design tool and submits the information to the server. The server-side program is used for receiving the business design information of the user, conducting design processing, andproviding data information or business processing result related to the business according to application demands of business of the client. The client program displays a corresponding business interface according to business data and interface information sent back by the server-side program. The automatic service design management system is applicable to development of all software using the relational database, and guides the business personnel to quickly accomplish business development and immediately adopt business development to carry out production; the business can be reused and modified at any time according to requirements, and the cost of business development and maintenance are greatly reduced.
Owner:博智网络科技(湛江市)有限公司
Realization method for business policy management on cloud platform of wireless business system
ActiveCN104486421AEasy to handleImprove experienceTransmissionStructure of Management InformationBusiness management
The invention relates to a realization method for business policy management on a cloud platform of a wireless business system. The realization method comprises the following steps: adopting a policy info chart to record related policyitems and policyitems info of the business policy sent by a shop to the corresponding wireless access point (AP); conducting control operation on the poicyitem info of all policyitems of business policies stored in shops; adjusting policyitems or policyitem info supported by the shops. The realization method fulfils the business policy management function on the cloud platform by designing a data structure, generating a policy, and assigning to control of the shop and the policy, and is simple, and easy to operate.
Owner:HUANENG JILIN POWER GENERATION JIUTAI ELECTRIC FACTORY
Reusable-software-service management system based on semanteme and implementation method thereof
InactiveCN103577931AFast and accurate service search resultsImprove reusabilityResourcesService developmentService product management
The invention discloses a reusable-software-service management system based on semanteme and an implementation method of the reusable-software-service management system. The reusable-software-service management system comprises a service management module based on a multi-type software service management model and used for conducting modeling on three software service management objects with different granularities, a service storage and discovery module based on visual guiding operation and used for storing functional semanteme information based on service description information, storing service semanteme relation information based on service relations and providing rapid and accurate service inquiry results, and a BPEL development platform cooperative interface used for supporting the purpose that software services of a service asset repository are loaded into a development platform, and a service process is established through the visual dragging and splicing service. By the adoption of the reusable-software-service management system, the requirement that users share resources can be met, a new service is rapidly established on the basis of exiting services, the reusability of each service is improved, the function of the open service is brought into full play, development consumption is reduced, and the service development efficiency is improved.
Owner:BEIJING UNIV OF POSTS & TELECOMM
City medium and small commerce and trade circulation enterprise service management system
The invention provides a city medium and small commerce and trade circulation enterprise service management system, and relates to the enterprise system management technical field; a user management subsystem allows the city medium and small commerce and trade circulation enterprise and a service mechanism to register, log in and enter the service management system; a service management subsystemintegrates service resources, enables city medium and small enterprises and the service mechanism to joint and mutually serve and evaluate, thus finally forming the medium and small enterprise and service mechanism joint platform, and allowing the government administration department to integrally manage the service resources; a statistics analysis subsystem analyzes data according to the serviceresources, service orders and service conditions, forms statistics forms of various formats, supports complex condition integration query, supports form format visualization definitions, and providesstatistics data for the platform operation conditions. The city medium and small commerce and trade circulation enterprise service management system can improve the service efficiency, reduces resource wastes, and reduces medium and small enterprise investments and burdens.
Owner:厦门叁壹伍捌信息技术有限公司
High-efficiency legal service method capable of integrating service receiving with service management and high-efficiency legal service system
InactiveCN104346678AQuick serviceImprove service delivery speedResourcesInformation repositoryService product management
Owner:XIAMEN YIFA LEGAL INFORMATION MANAGEMENT CO LTD
Business service method, network analysis device and billing system
ActiveCN103501231AReduce trafficImprove experienceMetering/charging/biilling arrangementsBit torrentComputer terminal
The invention provides a business service method, a network analysis device and a billing system. The business service method comprises the steps of obtaining a business request which is sent from a terminal to a network by the network analysis device, wherein a business type is carried in the business request; sending the business type to the billing system by the network analysis device if the business type shows that a business is a long-term online type business or a BT (Bit Torrent) download type business for enabling the billing unit cost corresponding to the business type in a contractual relation corresponding to the terminal to be increased to a first preset value by the billing system; or, sending the business type to the billing system by the network analysis device if the business type shows that the business is the long-term online type business or the BT download type business for enabling the user level in the contractual relation to be reduced to a second preset value by the billing system and reducing an access bandwidth which is distributed to the terminal according to the user level. The business service method, the network analysis device and the billing system, which are provided by the invention, are used for solving the problems that in the prior art, the network is easy to jam, the number of user terminals which can be borne by the network is less, and thus the user experience is poor.
Owner:CHINA UNITED NETWORK COMM GRP CO LTD
Unified video signal system and method with separated business management and business control
InactiveCN101355478BReduce request timeImprove response speedTransmissionSelective content distributionService controlBusiness management
The invention provides a unified video system and a method for separating service management and service control, relating to the field of video service management. The unified video system comprises a service management system and a service processor, wherein the service management system is used to provide user registration management and provide synchronization of service data and user data for the service processor; and the service processor is used to provide service for a user and report service using conditions of the user to the service management system. The method comprises the following steps: the service management system authenticates the registration request of a user terminal; if the authentication succeeds, the service management system synchronizes data to the service processor; the service processor authenticates the service request of the user terminal; and if the authentication succeeds, the service processor provides service for the user terminal. The unified video system and the method can greatly shorten the time of service request for the user, increase the speed of the service request and the speed of service response, and meet the special requirements of services such as the prior video services which are sensitive to the time of service switching and the time of the service request.
Owner:ZTE CORP
On-demand on-line business service method, device and equipment
ActiveCN107454137AMeet a variety of application needsRealization of online business on-demand servicesResourcesTransmissionState managementRequirements analysis
The invention discloses an on-demand on-line business service method, device and equipment which are used for analyzing the business service capacity demand, configuring and reconstructing service resources according to the demand and scheduling business operations according to the demand. The method comprises the steps of business service demand analyzing, wherein the business service capacity demand is received, a business operation scheduling strategy is generated when it is judged that existing service resources meet the business service capacity demand, the service resource configuration demand is generated when it is judged that the existing service resources do not meet the business service capacity demand, and a new business operation scheduling strategy is generated according to the attribute of accepted new service resources; business service configuration management; flexible service resource configuration, business operation management; and service resource operating state management. According to the on-demand on-line business service method, device and equipment, on-demand on-line business serving is achieved, multiple application demands of users are met better, and the above ten billion-scale on-line concurrent random cross-over demand of various business system is met.
Owner:广州天宁信息技术有限公司
Business service management system
InactiveUS20140289638A1Data switching networksInput/output processes for data processingData streamGraphical user interface
A Business Service Management system for controlling a layout of resources, the system comprising: a DBMS (Database Management System), being a database having manipulation tools thereof; at least two data items, stored in the DBMS, each encapsulated within an encapsulating data item, wherein each of the encapsulated data items being associated with one of a plurality of resources of the layout, each encapsulated data item comprising different characteristics of at least the resource; an infographic user interface comprising a plurality of icons, each associated with the data items, each icon presenting information related to an operation of the controlled resource thereof; the user interface further comprising data flow and operational dependency between the encapsulating data items regarding the encapsulated data items; wherein each of the icons being adapted to allow a user to change, by manipulating the icon, an operation of a resource associated with the icon.
Owner:CYBER OBSERVER LTD
High reliability one card platform for property service system
InactiveCN108960788ASettle paymentSolve Parking PaymentsPayment protocolsOffice automationPaymentThree level
The invention discloses a high reliability one card platform for a property service system and relates to the field of property services. The one card platform includes a one-card system deployed on Tencent Cloud, a first-level card business center arranged at headquarters of an investment attraction center, second-level card business centers located in city branches, and third-level card businesscenters located at all property project terminals. The one card system includes a one card Web management subsystem, a purchase transaction service subsystem, a bulk transaction-to-account subsystemand an equipment communication service subsystem. The first-level card business center is provided with a secret key security subsystem, a first-level card business terminal and a Web terminal; each second-level card business center is provided with a second-level card business terminal and a Web terminal; each third-level card business center is provided with a third-level card business terminaland a corresponding service application system. Via the one card platform disclosed in the invention, property service payment, parking payment, access control, community consumption payment and community card service can be handled in a unified manner; safe and reliable card management and card business service can be provided for community property service via design of a card business service management model of a three-level structure.
Owner:招商局物业管理有限公司
Method and system for carrying out business management by use of counseling suite
The invention relates to a method and system for carrying out business management by use of a counseling suite. The method comprises the following steps: generating a supervision task of a market main body; sending the supervision task and the corresponding management counseling suite to a community administrator corresponding to the market main body; receiving supervision information, which is obtained by executing the supervision task according to the management counseling suite and is reported by the community administrator by use of a mobile terminal; and storing the supervision information. By using the method, standard management of the market main body in community management can be realized, and the community service is effectively improved. Besides, the invention also provides a system for realizing business management by use of a counseling suite.
Owner:KINGBIRD COMP SOFTWARE
Cultural creative industry service platform based on SOA architecture
The invention discloses a cultural creative industry service platform based on an SOA architecture. The cultural creative industry service platform comprises a network system, a customer service center system and a central database, wherein the network system comprises a website information system; the website information system is used for providing an information exchange interface taking an online service supermarket as a core; the information exchange interface comprises a registration module for individual members and joining enterprise members, an information publishing and matching query module, a service order application module and a complaint and suggestion module; the customer service center system is a provincial-level administrative all-region unified centralized framework; the customer service center system comprises a basic network, a core control device, an application server, a voice relay, an consultant seat and a service management system; and the central database comprises a cooperative supplier data center, a supervision service data center and a service collaborative interaction center. The platform can provide a scientific, systematic, harmonious and personalized overall solution for school culture construction.
Owner:广西巨玖文化产业有限公司
Multimedia intelligent customer service system
InactiveCN108022106AReduce waiting timeImprove experienceArtificial lifeCommerceKnowledge-based systemsService product management
The invention relates to a multimedia intelligent customer service system which is composed of a multimedia system, a message management system, a processing system, a knowledge base system, a customer service robot, an online customer service agent and a service management system. During use, the multimedia intelligent customer service system can predetermine a question of a client via multi-aspect communication and human-based treatment, process simple questions via the robot, and transfer difficult questions to the customer service agent, and thus, the question processing efficiency is improved, waiting time of users is reduced, user experience is improved, and the enterprise image can be improved.
Owner:SHANGHAI MEIQI PUYUE COMM TECH
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