2 results about "Response effect" patented technology

This application provides a training method, intent understanding method, and apparatus for a semantic segmentation model. The method involves concatenating target customer service text from multiple customer service voice recordings and then performing text segmentation based on semantic segmentation points on the resulting long target text. The processed semantic text segments replace the existing customer service texts, and semantic recognition and response processing are then performed to obtain a customer service reply. The customer service reply obtained in this way better matches the user's intent, resulting in a better response effect and a superior user experience.

The application discloses a public opinion response effect measurement method based on theme migration and emotion change recognition. The method takes relevant microblog hot search blog posts and comment information of an event as basic data, performs theme analysis on the microblog text based on an LDA theme model, calculates the emotion value of the comment content according to a Bi-LSTM model, constructs a measurement model of the response effect under a sudden negative public opinion, and evaluates the response effect based on the recognition results of theme migration and emotion change. The application has the advantages of easy practice, scientific index, strong pertinence and the like, can be used for measuring the response effect in a sudden negative public opinion, evaluating the intervention effect on the evolution of the negative public opinion, analyzing the advantages and disadvantages of the response measures, and providing optimization strategies for optimizing the negative public opinion management work.