Answer prediction method and device for question and answer system, electronic equipment and storage medium

A technology of question answering system and prediction method, which is applied in the field of intelligent robots, can solve problems that cannot be transferred to other fields, consume human resources and time, and have low coverage, so as to achieve good response effects, save labor costs, and improve response effects Effect

Inactive Publication Date: 2018-11-02
BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD +1
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AI Technical Summary

Problems solved by technology

[0005] (1) Due to the use of artificially formulated rules, these rules are usually specific to specific fields, so they cannot be transferred to other fields. If you want to implement a task-oriented intelligent question answering system in a new field, you must manually formulate a new one. rules, which will consume a lot of human resources and time;
[0006] (2) Since the user's question is open, the coverage of artificial rules is relatively low and can only cover common areas;
[0007] (3) For ambiguous rules, it is necessary to manually detect and resolve conflicts by expanding the rules, making the efficiency very low

Method used

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  • Answer prediction method and device for question and answer system, electronic equipment and storage medium
  • Answer prediction method and device for question and answer system, electronic equipment and storage medium

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Embodiment Construction

[0056] Example embodiments will now be described more fully with reference to the accompanying drawings. Example embodiments may, however, be embodied in many forms and should not be construed as limited to the examples set forth herein; rather, these embodiments are provided so that this disclosure will be thorough and complete and will fully convey the concept of example embodiments to those skilled in the art. The described features, structures, or characteristics may be combined in any suitable manner in one or more embodiments.

[0057] Furthermore, the drawings are merely schematic illustrations of the present disclosure and are not necessarily drawn to scale. The same reference numerals in the drawings denote the same or similar parts, and thus repeated descriptions thereof will be omitted. Some of the block diagrams shown in the drawings are functional entities and do not necessarily correspond to physically or logically separate entities. These functional entities ...

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Abstract

The present disclosure relates to an answer prediction method and device for a question and answer system, electronic equipment and a computer-readable storage medium. The answer prediction method includes: obtaining a current question, a historical question and a historical question answer as current input information, and splitting the input information into a plurality of pieces of sequence data; and obtaining a predicted answer to the current question by using the question and answer system generated by the cyclic neural network algorithm according to the sequence data; and outputting thepredicted answer and returning the predicted answer as the historical question answer in the next input information. The disclosure can reduce the degree of artificial participation and improve the response effect, can realize fast switching between different fields and has good versatility.

Description

technical field [0001] The present disclosure relates to the technical field of intelligent robots, and in particular to a question answering system answer prediction method and device, electronic equipment, and a computer-readable storage medium. Background technique [0002] The intelligent question answering system simulates online customer service personnel in the form of one question and one answer, accurately locates the questioning knowledge required by website users, completes customer question answering services in the form of website intelligent customer service, and provides personalized information services for website users. Task-oriented intelligent question answering system is a subfield of intelligent question answering system, where task-oriented generally refers to the scene where the user has a very clear goal and needs to be solved through human-computer interaction dialogue with context. For example, in the product recommendation scenario in the e-commer...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): G06F17/30G06N3/02
CPCG06N3/02
Inventor 姜文
Owner BEIJING JINGDONG SHANGKE INFORMATION TECH CO LTD
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