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A method and system for developing an interactive voice response service

An interactive voice and response service technology, applied in the field of telecommunications, can solve the problems of lack of reusability and portability of services, and achieve the effect of reducing development difficulty and labor costs, reducing risks and difficulties, and good portability

Active Publication Date: 2011-12-07
江苏禾嘉电子科技有限公司
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AI Technical Summary

Problems solved by technology

[0009] The technical problem to be solved by the present invention is to provide a method and system for developing interactive voice response services to solve the problem that the services developed by SCE do not have reusability and portability

Method used

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  • A method and system for developing an interactive voice response service
  • A method and system for developing an interactive voice response service
  • A method and system for developing an interactive voice response service

Examples

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application example 1

[0087] The following combination Figure 4 , through an example of developing an IVR service, the method of this embodiment is described. This example needs to realize the greeting words before entering the menu flow. There are two buttons in the menu flow. Button 1 broadcasts the preset voice, and button 2 switches to manual service.

[0088] In this example, the following voices need to be used, 1.wav: "Welcome to the traffic service hotline"; 2.wav: "Press 1 for traffic law consultation, and press 2 for traffic complaints"; 3.wav is the preset voice of traffic law content . The node types that need to be used in this example are: menu node, corresponding to Nodetype=1; ordinary playback without number collection, corresponding to Nodetype=2; queue node, corresponding to Nodetype=3.

[0089] Step 401: Load the general automatic service on the SCP, and configure the access code of the IVR service in the SMAP;

[0090] The access code of the IVR service set in this example i...

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Abstract

The invention discloses an interactive voice response service development method and an interactive voice response service development system. The method comprises the following steps of: after an interactive voice response (IVR) service flow is configured, generating and storing a flow control script of an IVR service; and after a call for the IVR service enters a universal automatic service, realizing the IVR service according to the flow control script of the IVR service by using the universal automatic service, wherein the universal automatic service is a service capable of realizing various IVR basic functions. By the method and the system, a set of simple and convenient development environment is provided for service developers, and the service developers are only required to concentrate on the designing and realization of service logic without taking the professional knowledge and realization details of an intelligent network into account, thereby reducing development difficulties and labor cost.

Description

technical field [0001] The present invention relates to the field of telecommunications, and mainly relates to a method and system for developing an Interactive Voice Response (IVR) service. Background technique [0002] The application of intelligent network technology in the global scope is developing rapidly, because it can provide rich value-added services for users conveniently. The rapid increase and continuous expansion of new services is a very important goal of the intelligent network system. Among them, the IVR voice process handles functions such as user traffic access, playback, number collection, fax, message, and queuing to realize the interaction with users. Voice navigation function. [0003] At present, the development of the IVR voice flow is realized in the SCE (Service Create Environment, service creation environment). SCE is an interactive voice response system service generation environment based on the intelligent network system. Based on the general...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04M3/493
Inventor 陈念
Owner 江苏禾嘉电子科技有限公司
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