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Interactive voice response service development method and system

An interactive voice and response service technology, applied in the field of telecommunications, can solve the problems of lack of reusability and portability of services, and achieve the effects of reducing development difficulty and labor costs, improving flexibility, and reducing upgrade costs

Active Publication Date: 2014-12-10
江苏禾嘉电子科技有限公司
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  • Summary
  • Abstract
  • Description
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AI Technical Summary

Problems solved by technology

[0009] The technical problem to be solved by the present invention is to provide a method and system for developing interactive voice response services to solve the problem that the services developed by SCE do not have reusability and portability

Method used

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  • Interactive voice response service development method and system
  • Interactive voice response service development method and system
  • Interactive voice response service development method and system

Examples

Experimental program
Comparison scheme
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application example 1

[0090] The following combination Figure 4 , Through an example of developing an IVR service to illustrate the method of this embodiment, this example needs to play a welcome message before entering the menu process. The menu process has two buttons. Button 1 broadcasts the preset voice, and button 2 switches to manual service.

[0091] In this example, the following voices need to be used, 1.wav: "Welcome to the traffic service hotline"; 2.wav: "Press 1 for traffic law consultation, and 2 for traffic complaints"; 3.wav is the preset traffic law content voice . The types of nodes that need to be used in this example are: menu node, corresponding to Nodetype=1; normal playback does not collect numbers, corresponding to Nodetype=2; queuing node, corresponding to Nodetype=3.

[0092] Step 401: Load the general automatic service on the SCP, and configure the access code of the IVR service in the SMAP;

[0093] The access code of the IVR service set in this example is 10000.

[0094] Step...

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Abstract

The invention discloses an interactive voice response service development method and an interactive voice response service development system. The method comprises the following steps of: after an interactive voice response (IVR) service flow is configured, generating and storing a flow control script of an IVR service; and after a call for the IVR service enters a universal automatic service, realizing the IVR service according to the flow control script of the IVR service by using the universal automatic service, wherein the universal automatic service is a service capable of realizing various IVR basic functions. By the method and the system, a set of simple and convenient development environment is provided for service developers, and the service developers are only required to concentrate on the designing and realization of service logic without taking the professional knowledge and realization details of an intelligent network into account, thereby reducing development difficulties and labor cost.

Description

Technical field [0001] The present invention relates to the field of telecommunication communication, and mainly relates to a method and system for developing interactive voice response (Interactive Voice Response, IVR) services. Background technique [0002] The global application of intelligent network technology is developing rapidly because of its ability to conveniently provide users with rich value-added services. The rapid increase and continuous expansion of new services is a very important goal of the intelligent network system. Among them, the IVR voice process handles user traffic access, playback, number collection, fax, message and queuing functions, and realizes interaction with users Voice navigation function. [0003] At present, the development of the IVR voice process is implemented in SCE (Service Create Environment). SCE is an interactive voice response system service generation environment based on the intelligent network system. Based on the overall function...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493
Inventor 陈念
Owner 江苏禾嘉电子科技有限公司
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