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User-defined interactive voice question-answer implementation method based on cloud computing

A technology of interactive voice and implementation method, applied in the field of cloud computing-based custom interactive voice question answering

Inactive Publication Date: 2014-05-07
WUXI SKY VOICE TECH CO LTD
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

In addition, there are still many small and medium-sized enterprises. Even if they have their own office, due to the consideration of operating costs, they cannot set up a company front desk to handle business calls full-time.

Method used

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  • User-defined interactive voice question-answer implementation method based on cloud computing
  • User-defined interactive voice question-answer implementation method based on cloud computing
  • User-defined interactive voice question-answer implementation method based on cloud computing

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Embodiment Construction

[0048] The specific embodiments of the present invention will be further described below in conjunction with the accompanying drawings.

[0049] Such as figure 1 As shown, the establishment of the interactive voice question answering application system of the present invention consists of the following three major components:

[0050] (1) User-oriented custom Internet application program (Web FormApplication);

[0051] (2) Automatic generation of interactive voice question answering application system (IVR Application Generating Engine);

[0052] (3) Guidance and connection between computer system and digital telephone system (Setting Ports and Routing Calls);

[0053] 1. User-oriented custom Internet application (Web FormApplication).

[0054] From the user interface, customers enter the functional modules of the self-defined Internet application system, such as information input, function selection, routing setting, and voice recognition generation design, and follow the ...

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Abstract

The invention discloses a user-defined interactive voice question-answer implementation method based on cloud computing. The method includes the steps of user definition of an interactive voice question-answer application system, generation of the interactive voice question-answer application system, deployment and detection of the interactive voice question-answer application system, and connection of the interactive voice question-answer application system with a public telephone network. The method enables any enterprise even individuals to easily set up the interactive voice question-answer application system, and users can set up a virtual reception operator satisfying business and services of companies and enterprises even individuals according to requirements of the users. By means of cloud computing, user groups can share complex modules of voice generation, voice recognition engine and the like and expensive equipment of network systems, public telephone network relays and the like in terms of software and hardware systems, functions and prices according to respective requirements of the user groups. Therefore, the interactive voice question-answer application system is applicable and affordable to small and medium sized companies, enterprises and organizations.

Description

technical field [0001] The invention relates to the integration of a computer and a communication system and the integration of an integrated communication service technology system, in particular to a method for realizing a self-defined interactive voice question and answer based on cloud computing. Background technique [0002] IVR (Interactive Voice Answering) is an important content of UC (real-time integrated communication service to optimize business process), which is the new trend of computer science and telecommunication science and technology. According to the forecast report of International Data Corporation (IDC), the most authoritative market research data company in the world, in 2012, the business volume of UC in the world will reach 27.3 billion US dollars. Speech recognition in the application of IVR technology is an interdisciplinary subject, and the fields involved include: signal processing, pattern recognition, probability theory and information theory, ...

Claims

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Application Information

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Patent Type & Authority Patents(China)
IPC IPC(8): H04M3/493H04L29/06H04L29/08G10L15/26
Inventor 李健西胡旻波
Owner WUXI SKY VOICE TECH CO LTD
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