Method and system for constructing communication service quality evaluation system

Abstract

The invention discloses a method and system for constructing a communication service quality evaluation system. The method includes: classifying service types according to user's actual application preference information; The service quality index KQI group; According to the protocol, network unit and service message flow involved in each service type, establish the key performance indicator KPI group for each service type; Establish the logical mapping between the KQI group and the KPI group relation. The service quality evaluation system constructed by the construction method of the communication service quality evaluation system provided by the present invention can not only effectively reflect user perception, but also better reflect the performance of the entire network and its constituent units.

Description

technical field [0001] The present invention relates to the field of mobile communication, in particular to a method and system for constructing a communication service quality evaluation system. Background technique [0002] The traditional method of constructing network performance indicators mainly starts with evaluating the performance of network equipment and products, focusing on network equipment or products. However, the traditional service types are relatively single, mainly voice services, and the types and applications of data services are relatively limited. In addition, the service classification and service quality are relatively single. It is also relatively simple, and it has a strong consistency with the performance quality of the network. Therefore, for all types of services, the evaluation indicators constructed for network service quality evaluation are generally the same, and are based on layer 3 signaling and physical layer statistics. [0003] With t...

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Problems solved by technology

In addition, the diversity of services and the diversity of upper-layer protocols makes the quality of service for end users involve the entire end-to-end device chain and all protocols from the application layer to the bottom layer, and as a core of evaluation and attention to network equipment or product performance However, it is difficult to establish corresponding evaluation indicators based on the traditional network quality monitoring index system construction method.

[0004] Therefore, traditional service classification and traditional network quality monitoring indicators are difficult to effectively reflect the end-to-end quality of many services and the corresponding feelings of users, and it may even appear that the network KPI (Key Performance Indicators, key performance indicators) indicators are good, but the actual Service quality and user perception are poor

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