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Method and system for constructing communication service quality evaluation system

A technology for quality evaluation and communication services, applied in wireless communication, electrical components, etc., can solve problems such as difficulty in establishing evaluation indicators, poor service quality and user perception, and difficulty in effectively reflecting end-to-end quality and corresponding user feelings

Active Publication Date: 2013-04-03
ZTE CORP
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Problems solved by technology

In addition, the diversity of services and the diversity of upper-layer protocols makes the quality of service for end users involve the entire end-to-end device chain and all protocols from the application layer to the bottom layer, and as a core of evaluation and attention to network equipment or product performance However, it is difficult to establish corresponding evaluation indicators based on the traditional network quality monitoring index system construction method.
[0004] Therefore, the traditional service classification and traditional network quality monitoring indicators are difficult to effectively reflect the end-to-end quality of many services and the corresponding feelings of users, and it may even appear that the network KPI (Key Performance Indicators, key performance indicators) indicators are good, but the actual Service quality and user perception are poor

Method used

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  • Method and system for constructing communication service quality evaluation system
  • Method and system for constructing communication service quality evaluation system
  • Method and system for constructing communication service quality evaluation system

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Embodiment approach

[0095] The KPI group creation module 40 is used to set up the key performance index KPI group of each type of business according to the protocols, network elements and business message processes involved in each type of business; in the preferred embodiment, the key performance of each type of business The indicator KPI group includes protocol layer KPI, network unit KPI and end-to-end KPI, wherein the protocol layer KPI includes application layer KPI, transport layer KPI and bottom layer KPI; the network unit KPI includes wireless network KPI, core network KPI and Service network KPI; the end-to-end KPI includes full-link devices related to information interaction at the service application layer.

[0096]Logical mapping relation creation module 50, is used for establishing the logical mapping relation between described KQI group and KPI group, and / or the logical mapping relation between each KPI index inside described KPI group; Described logical mapping relation stipulates ...

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Abstract

The invention discloses a method and a system for constructing a communication service quality evaluation system, wherein the method comprises the steps of: according to practical application preference information of users, dividing service types; establishing a KQI (Key Quality Indicator) group (directly showing or facing user perception) corresponding to each service type; according to a protocol, a network unit and service message flow related to each service type, establishing the KPI (Key Performance Indicator) group of each service type; and establishing a logic mapping relation between the KQI group and the KPI group. The service quality evaluation system constructed by the method not only can effectively reflect the user perception, but also can well reflect performances of a whole network and construction units of the whole network.

Description

technical field [0001] The present invention relates to the field of mobile communication, in particular to a method and system for constructing a communication service quality evaluation system. Background technique [0002] The traditional method of constructing network performance indicators mainly starts with evaluating the performance of network equipment and products, focusing on network equipment or products. However, the traditional service types are relatively single, mainly voice services, and the types and applications of data services are relatively limited. In addition, the service classification and service quality are relatively single. It is also relatively simple, and it has a strong consistency with the performance quality of the network. Therefore, for all types of services, the evaluation indicators constructed for network service quality evaluation are generally the same, and are based on layer 3 signaling and physical layer statistics. [0003] With t...

Claims

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Application Information

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Patent Type & Authority Applications(China)
IPC IPC(8): H04W24/08
Inventor 罗荣慧尹建华
Owner ZTE CORP
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