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Automatic after-sale service system of home gateway

A home gateway, automatic technology, applied in the field of Internet of Things, can solve the problem of no remote after-sales service function, etc., to achieve the effect of strong stability and reduced maintenance time

Active Publication Date: 2013-05-22
FANTEM TECH SHEN ZHEN CO LTD +1
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0004] Only [an IoT gateway supporting multi-channel and multi-channel, publication number: N102291856A] is associated with the gateway, although it has the self-healing ability of the software, it has no remote after-sales service function

Method used

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  • Automatic after-sale service system of home gateway
  • Automatic after-sale service system of home gateway
  • Automatic after-sale service system of home gateway

Examples

Experimental program
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Embodiment Construction

[0020] Below in conjunction with embodiment the present invention is described in further detail:

[0021] Such as figure 2 As shown, the automatic after-sales service system of this home gateway consists of home gateway 1, home appliance system 5, security system 3, lighting system 2, control interface 4, software repair center 7, hardware maintenance center 8, Z-wave network, Internet composition, its special feature is: home gateway 1 is equipped with after-sales service module 13, the user only needs to operate the control interface 4, if any part of the system fails, the system will automatically transmit information to the control interface 4, if the software fails, the software will be repaired The center 7 can automatically prompt to repair, if the hardware failure, the hardware maintenance center 8 automatically calls the maintenance personnel for on-site maintenance.

[0022] The home gateway 1 is connected to all modules by a central processing unit 11 for communi...

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Abstract

The invention relates to an automatic after-sale service system of a home gateway. The automatic after-sale service system of the home gateway is composed of a home gateway, a home appliance system, a security and protection system, an illuminating system, a control interface, a customer consultation center, a maintenance service center, a Z-wave network and an internet. The automatic after-sale service system of the home gateway is characterized in that the home gateway is provided with an after-sale service module, a user only needs to operate the control interface. If any place of the system breaks down, the customer consultation center can transmit information to the gateway, and the gateway can automatically prompt system recovery operation. If hardware breaks down, the maintenance service center can automatically call maintenance personnel to come to maintain at once. The automatic after-sale service system of the home gateway can automatically transmit information, prompt system recovery and call local maintenance personnel to come to maintain, reduces maintenance time, and has strong stability, automatic repair service ability and ability of remote software upgrade.

Description

technical field [0001] The invention relates to the technical field of the Internet of Things, in particular to an automatic after-sales service system of a home gateway. Background technique [0002] The current home gateway does not have an automatic after-sales service function. If a user encounters a failure during use, he needs to consult the manufacturer for processing or maintenance. If the manufacturer must be required to carry out technical maintenance under dangerous conditions, it will delay for a certain period of time, which is very unsafe. Therefore need to develop a kind of home gateway, satisfy the user's automatic after-sales service function, solve the fault problem of gateway in time. [0003] There are many similar documents about after-sales service, such as [communication terminal, publication number: CN1402583], [communication terminal, publication number: CN1404331], [automobile special information service communication system and method ", publicati...

Claims

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Application Information

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IPC IPC(8): H04L29/08H04L12/28
Inventor 黎剑辉郑少华张圳朱一伟熊兆华肖立向
Owner FANTEM TECH SHEN ZHEN CO LTD
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