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Telephone operator call forwarding method and switchboard business application server

A business application and call transfer technology, applied in the field of intelligent network communication, can solve problems such as blind transfer inquiry transfer, and achieve the effect of broad application prospects and use space

Inactive Publication Date: 2013-06-12
ZTE CORP
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  • Summary
  • Abstract
  • Description
  • Claims
  • Application Information

AI Technical Summary

Problems solved by technology

[0026] The purpose of the present invention is to provide a method for operator call transfer and switchboard service application server to solve the corresponding defects of traditional call transfer, that is, blind transfer and inquiry transfer

Method used

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  • Telephone operator call forwarding method and switchboard business application server
  • Telephone operator call forwarding method and switchboard business application server
  • Telephone operator call forwarding method and switchboard business application server

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Embodiment Construction

[0062] In order to make the purpose, technical solution and advantages of the present invention more clear, the embodiments of the present invention will be described in detail below in conjunction with the accompanying drawings. It should be noted that, in the case of no conflict, the embodiments in the present application and the features in the embodiments can be combined arbitrarily with each other.

[0063] The call transfer method based on the Centrex switchboard service described in this embodiment belongs to the service of switching after a call, which means that when any user A calls the switchboard number, the switchboard service will assign the incoming call to an idle operator, and the operator will talk to A Finally, after obtaining the consent of user A, the call is transferred to user C. When C answers the call, the switchboard service AS releases the operator and connects the call between C and A. In this paper, this service may be referred to as answering and ...

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Abstract

The invention provides a telephone operator call forwarding method and a switchboard business application server which are used in Centrex switchboard business. The method includes that in the call forwarding process, calls out an intended user according to instructions of the switchboard business Web server application server; the switchboard business application server releases a conversation between the telephone operator executing the call forwarding and a call subscriber when the intended user answers, and communicates the call subscriber with the intended user. The method has the advantages that the facts that the telephone operator can directly forward the call to a specified user after the communication is achieved, and inquiry process is unnecessary, and in the process of call forwarding, as long as the called user answers off a hook the telephone operator withdraws the call immediately, so that the telephone operator can stay in an idle state and accept a new call.

Description

technical field [0001] The present invention relates to the field of intelligent network communication under IMS (IP Multimedia Subsystem, IP Multimedia Subsystem) and NGN (Next Generation Network, next generation communication network) network, in particular to a method for operator call transfer and switchboard service application server. Background technique [0002] Centrex (Central Exchange, centralized user exchange) business is to divide some users into a basic user group on the exchange of the telephone bureau or telecommunications company, and provide the user group with various functions of the user-specific exchange, and at the same time provide some special service function. However, there is no actual dedicated exchange in this user group. All the hardware needed for the Centrex service is in the exchange of the telephone exchange or the telecommunications company, and the internal and external exchanges of users are concentrated in the exchange of the telephone...

Claims

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Application Information

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IPC IPC(8): H04M3/54H04M7/00H04L29/08H04L1/16
CPCH04M3/4931
Inventor 屈天喜沈世元
Owner ZTE CORP
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