Speech intention judging method based on automatic classification technology for automatic outbound system

An automatic outbound call and automatic classification technology, applied in speech analysis, transmission system, speech recognition and other directions, can solve the problems of low accuracy of speech recognition and failure to determine user intention, and achieve the effect of reducing interference
CN103458056AActive Publication Date: 2013-12-18贵阳风驰科技有限公司
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Patent Information

Authority / Receiving Office
CN · China
Patent Type
Applications(China)
Current Assignee / Owner
贵阳风驰科技有限公司
Publication Date
2013-12-18

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Abstract

The invention discloses a speech intention judging method based on an automatic classification technology for an automatic outbound system. The speech intention judging method is newly established by using a speech recognition technology and the automatic classification technology to judge the intention contained in the speeches of users scientifically and efficiently, the fact that classification of the intentions of users is completed based on an intermediate result - word and image network of the speech recognition is achieved, intention judging services are guaranteed to be carried out effectively in automatic outbound application scenes which are large in user speech accent, large in noise, high in narrow-band distortion rate and nonstandard in speech, the automatic outbound system is made to be capable of adopting proper response strategies to carry out conversations with the users according to the intentions of the users, and smooth communication between computers and the users is achieved eventually.
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Description

technical field

[0001] The invention relates to the field of man-machine dialogue, in particular to a voice intention judgment method based on automatic classification technology for an automatic outbound call system. Background technique

[0002] The outbound call system is a routine business of the call center. The agent actively dials the user number and talks with the user to complete specific tasks such as marketing and investigation. The automatic outbound call system refers to an application system that uses computers instead of seats, dials user numbers and talks with users, and completes specific tasks.

[0003] In the automatic outbound system, the computer needs to talk to the user and complete a specific task. One of the core technologies is voice intent determination, which allows the computer to determine the user's intention through the voice after receiving the user's voice.

[0004] Speech intention determination refers to the process of processing the user...

Claims

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